Ella Hotels and Resorts

Greek luxury eco-chic resort operator

Sous Maitre d' Hotel

Food & Beverage Operations ManagementPosted on Nov 11

Full-timeRhodes, GreeceNo salary listedIn-person

About the Job

Requirements

A Hospitality Diploma or BA degree is required.
Previous restaurant experience is essential, typically a minimum of 3–5 years in a host/hostess, waiter/waitress, or similar role.
Strong customer service experience, including guest interactions, is required.
Commitment to exceptional customer service, including greeting and welcoming guests, managing reservations, and ensuring guest satisfaction, is required.
Ability to supervise front-of-house staff, including waitstaff and host/hostess teams, and coordinate their work effectively is required.
Clear and effective verbal and non-verbal communication with guests, staff, and other departments in a professional and courteous manner is required.
Effective organizational skills for managing guest seating and reservations and ensuring efficient table turnover are required.
Ability to manage time and pace service for prompt and efficient meal delivery is required.
Ability to address and resolve issues such as waitlisted guests and service pacing is required.
Ability to collaborate with waitstaff, host/hostess teams, and kitchen and bar staff to maintain smooth service flow is required.
Commitment to maintaining restaurant cleanliness and ambiance is required.
Ability to monitor order-delivery accuracy to meet or exceed guest expectations is required.

Responsibilities

Assist with buffet preparation.
Welcome guests and seat them.
Supervise service and ensure the quality of services provided to guests.
Visit tables and engage in conversation with guests.
Supervise staff throughout service and assist where necessary, including with mise en place.
Supervise assistants preparing the buffet for the next service after the current service ends, under the guidance of the Maitre d'.
Maintain dining-room orderliness and cleanliness after service concludes.
Manage procurement and responsible receipt of necessary consumables and linens from the central warehouse and linen room.
Monitor execution of tasks assigned to staff by the Maitre d', including checking warehouses and the cellar for cleanliness and order.
Collaborate with chefs regarding replenishment of buffet dishes.
Update the Maitre d' daily on cellar shortages to facilitate department orders.
Log equipment breakages weekly and submit the breakage log to the Food and Beverage Manager.
Report dining-hall maintenance issues or damages to the Maitre d'.
Inform the Maitre d' about guest or staff problems that cannot be resolved or are difficult to handle.
Discuss service performance with staff, addressing issues they face and pointing out mistakes.
Ensure the restaurant's ambiance, lighting, and decor meet or exceed established standards.
Monitor cleanliness and tidiness in the dining area.
Ensure staff maintain appropriate appearance, including uniform, hair, nails, and personal hygiene.

Sous Maitre d' Hotel (EllaElissa - S27)

Ella Hotels and Resorts · Rhodes, Greece · Other · Posted 2026-11-11

Workplace: on_site

Department: Food and Beverage

Description

‘Ella’ means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire a Sous Maitre d' Hotel.

Position Summary

Our new Maitre d' Hotel will be ensuring the implementation of our Service Excellence Culture at our fully renovated Resort in Rhodes, Ella Elissa, in 2027. The Sous Maître d' Hotel is responsible for assisting in managing the front-of-house operations of the restaurant, ensuring seamless service, guest satisfaction, and maintaining a high level of professionalism among the restaurant staff.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Responsibilities

Assists in buffet preparation
Welcomes guests and seats them.
Supervises the service and ensures the quality of services provided to guests
Visits tables and engages in conversation with guests
Supervises staff throughout the service, assisting wherever necessary as well as with the mise en place
Supervises assistants in preparing the buffet for the next service after the current service ends, under the guidance of the Maitre d'
Maintains responsibility for the orderliness and cleanliness of the dining room after service concludes
Manages the procurement and responsible receipt of necessary consumables and linens from the central warehouse and linen room
Monitors the proper execution of tasks assigned to staff by the Maitre d' (including checking warehouses and the cellar for cleanliness and order)
Collaborates with the chefs regarding the replenishment of buffet dishes
Updates the Maitre d' daily on any shortages in the cellar to facilitate department orders
Logs equipment breakages weekly in the breakage log and submits them to the F&B Manager
Reports any maintenance issues or damages within the dining hall to the Maitre d'
Informs the Maitre d' about any guest or staff problems that they may not be able to resolve or do not know how to handle
Discusses service performance with the staff, addressing any issues faced and pointing out mistakes

Restaurant and Staff Appearance

Ensure that the restaurant's ambiance, lighting, and decor meet or exceed established standards
Monitor cleanliness and tidiness in the dining area
Ensure the proper appearance of all staff including areas such as uniform, hair, nails, personal hygiene etc.

Requirements

Hospitality Diploma or BA degree
Previous experience working in restaurants is essential, typically a minimum of 3-5 years in roles such as host/hostess, waiter/waitress, or similar positions
Strong customer service experience is important, including interactions with guests.
A strong commitment to providing exceptional customer service, including greeting and welcoming guests, managing reservations, and ensuring a high level of guest satisfaction
The ability to supervise front-of-house staff, including waitstaff and host/hostess teams, and coordinate their work effectively
Clear and effective communication, both verbal and non-verbal, to interact with guests, staff, and other departments in a professional and courteous manner
Effective organization skills to manage guest seating and reservations, ensuring efficient table turnover
Proficiency in managing time and pacing service to ensure prompt and efficient delivery of meals
The ability to address and resolve issues, such as waitlisted guests and pacing of service, to ensure a smooth dining experience
Collaborative skills to work with the waitstaff, host/hostess teams, and kitchen and bar staff to maintain a smooth service flow
A commitment to maintaining cleanliness and the desired ambiance of the restaurant to enhance the overall dining experience
Monitoring and ensuring the accuracy of order delivery to meet or exceed guest expectations

Benefits

Competitive remuneration package
Career advancement in a fast-growing organization
Continuous learning & development within a transparent & inclusive working environment
Collaborative working environment
Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.

Apply

Apply at Ella Hotels and Resorts

About the Company

Ella Hotels and Resorts

Greek luxury eco-chic resort operator

Ella Resorts operates sustainable, luxury lifestyle resorts mainly in Greece, as the hotel arm of H.I.G. Capital. Its properties combine beachfront locations with local culture, offering adults-only retreats and family-friendly all-inclusive options, with amenities like spas, multiple pools, fine dining, and menus sometimes curated with Michelin-starred chefs. Revenue comes from room bookings, food and beverage, and other hospitality services, with a phased development plan to refresh properties over time. The brand differentiates itself through its eco-chic, sustainability focus, authentic Mediterranean experiences, and a growth plan to reach about 6,000 rooms in Greece and up to 10,000 rooms across the Mediterranean, supported by financing from Piraeus Bank.

Company size: 201-500
Company stage: Debt Financing
Total funding: $781M
Headquarters: Municipality of Marousi, Greece
Founded: 2021

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