Apprentice Automotive Warranty Assessor

Job Description

Working within an experienced team assessing automotive warranty claims for various automotive brands.

In this role you will be working towards completing a Level 3 Business Administration  

Main purpose of the role

• The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
• Support kit request from dealers
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
• The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance

Candidate Responsibilities

• Working in a team of up to nine assessors in an open plan office
• Record data as required into a bespoke computer application (training provided)
• Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the warranty claims
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
• Complete all work to a minimum quality requirement assessed by MSXI and customer management

Qualifications

Candidate Specification

• The ideal candidate will want to develop their administration and customer service experience
• Interest in motor vehicle
• Educated to GCSE Mathematics and English C or equivalent grade 5 or above
• Customer experience would be judged a significant advantage
• Confident with the use of telephones, computers and web based applications
• Work to tight time schedule, producing and maintaining a high level of quality
• Flexible to cover additional hours around holidays, sickness and peak trends
• PC literacy is essential

Competencies and Skills required

• Team player but must have a pro-active approach and provide new ideas for continuous improvement.
• Process orientated with attention to detail
• Logical thought processes; inquisitive and capable of non-leading questioning
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
• Can demonstrate a high degree of being able to work on own initiative and motivation
• Enthusiastic, flexible and proactive personality
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
• Strong business acumen, customer focus and automotive knowledge
• Strong organizational and time management skills