Two95 International

Customer Success Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeGeorge Town, Penang, MalaysiaMYR2.8k - MYR3.3kIn-person

A bachelor's degree or equivalent is required.
B2-level English proficiency is required.
At least 6 months of customer support experience is required; call center experience is advantageous.
Fluent Mandarin writing, reading, and speaking ability is required.
Typing speed of 40 words per minute with 90% accuracy is required.
Proficiency in Microsoft Windows and Microsoft Office is required.
Customer service orientation, active listening, problem-solving, and emotional intelligence are required.

Two95 International Inc. · George Town, Malaysia · Full-time · Posted 2024-03-18

Salary: unknown currency 2,800–3,300

Workplace: on_site

Department: IT Recruitment

Location: George Town, Penang, Malaysia

Salary: RM 2,800 - RM 3,300

Language Requirement: English & Mandarin

Working Hours: 9am to 6pm or 12pm to 9pm

Overview:

Respond to customer inquiries via phone and email.

Serve as the primary contact for customers on the client's website.

Embody the client's values of responsibility, quality, and excellence.

Responsibilities:

Assist customers in placing online orders and provide timely support.

Handle payments and confidential information securely.

Proactively support customers to enhance brand loyalty.

Collaborate with team members to improve customer support experience.

Stay updated through training and meet performance indicators.

Education: Bachelor’s Degree or equivalent; B2 level English proficiency.

Experience: Minimum 6 months in customer support; call center experience advantageous.

Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.

Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.

Able to Write / read / speak mandarin fluently

Explore more opportunities at Two95 International