INACTIVE
Full-Time
Customer Onboarding Manager
Posted on 3/22/2024
AI-driven cross-channel customer experience platform
AI & Machine Learning
Mid
Remote in USA
Required Skills
Agile
Communications
Marketing
Google Analytics
Requirements
- Minimum 3 years experience in SaaS project management and client onboarding
- PM qualifications (Agile, PMP, Prince2) is a plus
- Strong written and verbal communication skills; business fluency in English
- Strong time and task management skills are a must
- Strong at Communication with Internal & External Stakeholders
- Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
- Understanding of webhooks and API
- Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
- Experience with other CRM, ERP / Marketing Automation platforms as an advantage
Responsibilities
- Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers
- Collaborate with internal technical resources to empower and train customers to use Insider’s platform and powerful features as efficiently as possible
- Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider, to understand their business and technical goals for using Insider
- Help drive early adoption, setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy
- Enhance customer experience during onboarding by designing and continually improving processes and materials
- Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
- Responsible for establishing client’s trust and confidence in Insider platform
- Help drive early adoption, setting KPIs and success metrics for full ROI attainment
- Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes
- Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams
- Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations
- Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding
- Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
- Facilitate exceptional user-enablement training and workshops
Insider's platform offers individualized, cross-channel customer experiences by leveraging AI for behavior prediction, data integration across 12+ channels, and omnichannel journey automation. Trusted by over 1,200 global businesses, it has been recognized as a leader in cross-channel campaign management and personalization engines.
Company Stage
Series D
Total Funding
$272.7M
Headquarters
, Türkiye
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 14%2 year growth
↑ 27%INACTIVE