RemoteMust be a current resident of the Philippines and work US Pacific business hours.
IT OperationsIT Project Management
About the job
Requirements
A Bachelor's degree in Business, Computer Science, Engineering, or a related discipline, or equivalent work experience.
A minimum of 5 years of project management experience, including exposure to IT Service Management or managed services environments.
Solid knowledge of project management frameworks, tools, and practices.
Working knowledge of ITIL/ITSM fundamentals, including incident, problem, change, and service request management.
Hands-on experience with an ITSM/ticketing platform such as ServiceNow, HaloPSA, Freshworks, or similar.
Comfort working in ClickUp or a comparable task-tracking tool and Clockify or a comparable time-tracking and forecasting platform.
Experience in project budgeting, design, scheduling, and documentation.
Business analysis skills.
Written and verbal communication skills.
Management skills and the ability to lead and motivate project teams.
Ability to build and manage relationships with customers and stakeholders across business units.
Experience supervising a matrix team of associates, contractors, and vendors with various skills and disciplines.
Ability to coordinate and participate in multiple projects and service engagements in an organized, efficient, and professional manner.
Ability to work independently, multitask, and prioritize responsibilities, using time management and problem-solving skills to perform assigned tasks with reasonable self-direction.
Attention to detail and focus on task completion.
A fully functional and up-to-date computer for performing duties.
Willingness to install next-generation endpoint protection on the computer.
Current residency in the Philippines and ability to perform work from there.
Willingness to work US Pacific business hours (8 a.m.–5 p.m. PT), corresponding to Philippine hours under the organization's seasonal schedule.
Responsibilities
Manage the people, tasks, and external resources for assigned projects within defined tolerances.
Ensure project teams are appropriately defined and staffed, and obtain the internal and external services needed to meet project objectives and deliver specified functionality and requirements.
Work directly within ITSM/ticketing platforms to track tickets, monitor SLA compliance, and escalate appropriately.
Support Help Desk and managed services engagements alongside discrete project work, balancing recurring operational cadence with project milestones.
Comply with System Development/Project Life Cycle, Change Management, regulatory, and applicable compliance requirements.
Provide oversight of the analysis, development, implementation, and maintenance of IT applications and systems.
Communicate project progress, concerns, and issues to users, IT, and senior-level management, and manage stakeholder expectations.
Ensure project requirements and objectives are properly defined and documented.
Establish, build, and update project plans with actuals and forecasts; manage deviations from plans and identify and manage project risks.
Act as a primary liaison between the IT division and stakeholders.
Maintain project and task tracking in core project management tools, such as ClickUp for tasks and Clockify for time tracking and burndown reporting.
Express information effectively through clear oral and written presentations.
Perform other duties as needed by the role.
Desired Qualifications
Exposure to multiple industries.
PMP certification.
Agile experience and certification.
Six Sigma certification.
ITIL Foundation certification.
Experience with HaloPSA or similar PSA/ITSM tooling.
Prior experience in a managed services/MSP environment rather than purely internal IT project management.
Experience supporting both waterfall projects with fixed deliverables and recurring/managed services, including ongoing ITSM and Help Desk, within the same portfolio.
ABOUT THE ROLE
At Pandoblox, The Project Manager plays a central role in coordinating both client and internal projects, with particular emphasis on IT Service Management (ITSM) engagements — including Help Desk and managed services delivery. This role sits at the intersection of structured project delivery and day-to-day service operations, requiring someone who can navigate ticketing platforms, SLAs, and service catalogs as fluently as project plans and budgets, coordinating and participating on multiple projects in a well-organized, efficient, and professional manner.
REPONSIBILITIES
In this role, you'll get to...
manage the people, tasks, and external resources for assigned projects within the defined tolerances
ensure the project team is defined and staffed appropriately, and that the appropriate internal and external services are obtained to meet the objectives of the project and deliver the specified functionality and requirements
work directly within ITSM/ticketing platforms (e.g., ServiceNow, HaloPSA, Freshworks, or similar) to track tickets, monitor SLA compliance, and escalate appropriately
support the delivery of Help Desk and managed services engagements alongside discrete project work, balancing recurring operational cadence with project milestones
comply with all System Development/Project Life Cycle, Change Management, Regulatory, and applicable compliance requirements
provide oversight of the analysis, development, implementation, and maintenance of IT applications and systems
communicate with users, IT, and senior-level management concerning project progress, concerns, and issues, and manage stakeholders' expectations
ensure all project requirements and/or objectives are properly defined and documented
establish, build, and update project plans with actuals and forecasts; manage deviations from the plan and identify and manage project risk
act as a primary liaison between the IT division and the various stakeholders
maintain project and task tracking in the Organization's core PM tools (e.g., ClickUp for tasks, Clockify for time-tracking and burndown reporting)
express information effectively through clear and convincing oral and written presentations
perform other duties as needed by the role
REQUIREMENTS
On day one, we'll expect you to ...
have a Bachelor's degree in Business, Computer Science, Engineering, or a related discipline, or equivalent work experience
have a minimum of 5 years of Project Management experience, including exposure to IT Service Management or managed services environments
possess solid knowledge of project management frameworks, tools, and practices
have working knowledge of ITIL/ITSM fundamentals — incident, problem, change, and service request management
have hands-on experience with an ITSM/ticketing platform such as ServiceNow, HaloPSA, Freshworks, or similar
be comfortable working in ClickUp (or a comparable task-tracking tool) and Clockify (or a comparable time-tracking and forecasting platform)
be experienced in project budgeting, design, scheduling, and documentation.
have good business analysis skills
have excellent written and verbal communication skills
have strong management skills and the ability to lead and motivate project teams
demonstrate the ability to build and manage relationships with customers and all stakeholders across business units
be experienced in supervising a matrix team of associates, contractors, and vendors with various skills and disciplines
have the ability to coordinate/participate on multiple projects and service engagements in a well-organized, efficient, and professional manner
be able to work independently, multi-task, and prioritize responsibilities, leveraging time management and problem-solving skills to perform assigned tasks with reasonable levels of self-direction
have keen attention to detail and focus on task completion
have a fully functional and up-to-date computer with which to perform duties
be willing to install next-generation endpoint protection on the computer
be a current resident of the Philippines and able to perform work from there
be willing to work within US Pacific business hours (8am–5pm PT, which corresponds to Philippine hours per the Organization's seasonal schedule
What separates the best from the rest
multiple industry exposure
PMP certification
agile experience and certification
Six Sigma certification
ITIL Foundation certification
experience with HaloPSA or similar PSA/ITSM tooling
prior experience in a managed services / MSP environment specifically, rather than purely internal IT project management
experience supporting both waterfall projects (fixed deliverables) and recurring/managed services (ongoing ITSM, Help Desk) within the same portfolio