ERP Site Coordinator

Overview

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

This is a hands-on role focused on operational readiness and change management during the rollout of Microsoft Dynamics 365 ERP. You'll spend your time working closely with production teams, supervisors, subject matter experts, and project stakeholders. One day you might be coordinating training activities, the next you'll be reviewing workflow challenges after go-live or helping site teams understand why a process has changed. If you've been involved in ERP implementations before and know how to turn complex system changes into practical operational improvements, you'll be right at home.

What You'll Do

• Lead site-level change management activities to support the Dynamics 365 ERP rollout
• Act as the key link between the ERP programme team and shop floor operations
• Develop and coordinate local training plans based on operational needs
• Deliver and support ERP-related training to ensure teams are ready for go-live
• Assess the impact of system changes on production workflows and identify improvement opportunities
• Coordinate local testing activities, including scenario identification and user participation
• Support data validation and migration activities
• Monitor site readiness, adoption, and process compliance before and after go-live
• Work with supervisors and operational leaders to address workflow deviations and improve adherence
• Track risks, issues, and business impacts, escalating where appropriate
• Support stakeholder communications and help maintain engagement throughout the project
• Provide feedback to the ERP project team on user adoption, challenges, and potential process gaps
• Assist with project documentation and site-level implementation planning
• Help ensure the right people are available at the right time during critical project phases

Qualifications

What You'll Bring

• Experience supporting ERP implementations, ideally with Microsoft Dynamics 365 Finance & Operations, Supply Chain, or a similar platform
• Strong background in change management, training delivery, process improvement, or operational transformation
• Experience working within manufacturing, production, or shop floor environments
• Solid project coordination skills and the ability to manage multiple priorities simultaneously
• Confidence working with stakeholders at all levels, from frontline operators to project leadership teams
• Experience supporting testing, readiness activities, go-live events, and hypercare support
• Strong Excel and data validation skills
• Experience using Azure DevOps would be an advantage
• Excellent communication and facilitation skills
• A practical, hands-on approach to problem-solving
• The ability to explain the "why" behind change and help people bring it to life

You'll also be someone who:

• Builds trust and positive working relationships
• Remains resilient when plans change (because ERP projects occasionally have a habit of doing that)
• Takes ownership and works well with minimal supervision
• Leads by example, particularly when it comes to safety and quality
• Stays calm, organised, and focused during busy rollout periods

What You'll Get

• A fixed-term assignment supporting a major business transformation programme
• The opportunity to play a key role in a high-profile Microsoft Dynamics 365 implementation
• Exposure to cross-functional teams, project stakeholders, and operational leadership
• A collaborative environment where your experience and practical input will be valued
• Flexibility may be required during key project phases such as testing, cutover, and go-live activities
• Pay Rate: $70 - $100 per hour

Additional Requirements

Due to the nature of the work, this position will involve access to Controlled Unclassified Information (CUI) and is subject to ITAR, EAR, and NRC regulations.Applicants must be:

• A U.S. Citizen, or
• A Permanent Resident of the United States, or
• A Protected Individual as defined by 8 U.S.C.1324b(a)(3) and 22 CFR §120.15

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1