After-Sales Director

Job Location - REBO Landmaschinen GmbH, Zentrale
Am Bahnhof 32, Visbek-Rechterfeld - Germany

Requirements

Professional qualification

Successfully completed studies in the field of:

• Industrial Engineering
• Mechanical Engineering
• Business Administration
• Agriculture
• or comparable qualification

• Several years of management experience in the aftersales, service or sales environment
• Experience in agricultural technology, construction machinery, commercial vehicles or comparable technical industries
• Demonstrable experience in leading decentralized organizations
• Experience in transformation, growth or restructuring environments
• Experience in building profitable service and spare parts organizations

Professional competencies

• Deep technical understanding
• High level of strategic and analytical competence
• Experience in building profitable aftersales business models
• Experience in business development and network development
• Strong sales and customer orientation
• Experience in KPI-driven performance management
• Confident handling of digital aftersales, CRM and ERP systems
• Ability to structure and develop complex organizations
• Experience in the development of market, territory and location strategies

Personal skills

• Entrepreneurial thinking and acting
• High leadership and assertiveness
• Ability to take teams along in change processes
• High communication and integration skills
• Clear customer and solution orientation
• Structured, pragmatic and results-oriented way of working
• Resilience and a high level of personal responsibility
• Strategic mindset with strong implementation skills

The Director of After sales is responsible for the overall strategic, operational, and financial management of the Service and Parts divisions within the REBO and B+S Group.

The goal of the position is the sustainable expansion of the aftersales business as a key driver of the company’s earnings, customer loyalty, and growth.
The role combines operational excellence with strategic business development and ensures that the service and spare parts businesses are aligned to be customer-focused, profitable, scalable, and future-proof.

The Director of Aftersales develops a performance-oriented organization with clear standards, a strong customer focus, and sales, service, and growth strategies that are coordinated both regionally and nationally.

Job Description

·Developing and implementing the group-wide aftersales strategy for REBO and B+S

·Defining a long-term growth strategy for:

·Service business

·Spare parts business

·Maintenance contracts

·Precision Farming Services

·Connectivity and digital service solutions

·Full-service and fleet concepts

·Developing new business models in after-sales

·Establishing a data- and KPI-based management model

·Responsibility for revenue, earnings, productivity, and customer satisfaction across the entire after-sales division

·Development and implementation of regional and national market and territory strategies

·Analysis of market, competitive, and customer trends to identify business opportunities early on

·Supporting the corporate strategy through market-oriented after-sales initiatives

·Helping shape the after-sales strategy within the IPSO and Monnoyeur Group