Experience managing a retail team, ideally within premium retail.
Ability to build relationships with customers and corporate partners.
Commercial awareness and ability to respond when sales are slow.
Ability to lead a small team, maintain high standards, and sustain team morale.
Organisational and adaptability skills, including the ability to build and manage rotas and stock in response to changing needs.
High standards for service, store presentation, team performance, and customer experience.
Flexibility to work across weekdays, evenings, and weekends.
Responsibilities
Create and manage rotas to ensure strong coverage across weekdays, evenings, and weekends.
Grow the customer community through the Lakrids Lovers loyalty programme.
Build relationships with local businesses and corporate partners to identify and create corporate sales opportunities.
Take ownership of store performance, team engagement, and daily operations.
Deliver customer experiences through product storytelling, tastings, and customer service.
Work with the UK Stores Manager on performance, local initiatives, and business development opportunities.
Desired Qualifications
Experience working within a host retail environment or concession.
WOULD YOU LIKE TO JOIN US IN OUR MISSION TO MAKE THE WORLD LOVE LIQUORICE?
LAKRIDS BY BÜLOW is the story of passionate craftsmanship in gourmet liquorice. Founded in 2007 by Johan Bülow on the Danish island of Bornholm, we continue our journey of creating surprising combinations and sensory experiences with liquorice at the core. The ambition remains the same: To inspire people around the world and spread the love for this unique Nordic flavour.
The UK is our fastest-growing market, with a thriving retail, wholesale and ecommerce business and ambitious expansion plans. We're now opening an exciting new store in Battersea Power Station and are looking for a Shop Manager who can help us on the journey. This is a unique opportunity to take ownership of a brand-new location in one of London's most vibrant destinations.
Job Description: As Shop Manager, you will be responsible for building a high-performing team, delivering exceptional customer experience and establishing the store as a destination for liquorice lovers in Battersea Power Station. Battersea Power Station offers a unique customer mix. Alongside weekend shoppers and visitors, you'll have the opportunity to develop relationships with corporate clients and help increase sales opportunities within the area.
Key responsibilities:
Creating and managing rotas to ensure strong coverage across weekdays, evenings and weekends
Growing our customer community through our Lakrids Lovers loyalty programme
Building relationships with local businesses and corporate partners to identify and create corporate sales opportunities
Taking ownership of store performance, team engagement and daily operations
Delivering exceptional customer experiences through product storytelling, tastings and amazing customer service
Working closely with the UK Stores Manager on performance, local initiatives and business development opportunities
Opening hours: Weekdays and Weekends: 9:45am - 20:15pm
Job requirements
What we’re looking for:
Experience managing a retail team, ideally within premium retail
Confidence building relationships with customers and corporate partners
Real commercial instinct: you notice when sales are slow and you act on it
Strong with people. You can lead a small team, maintain high standards, and keep morale up
Experience working within a host retail environment or concession is a genuine advantage
Organised and adaptable, with the ability to build and manage a rota and stock across shifting needs
High personal standards for service, store presentation, how the team performs, and how every customer feels when they leave
Flexibility to work across weekdays, evenings and weekends
We offer:
Up to £30,000 depending on experience
A performance bonus through our store manager incentive scheme, rewarding sales, loyalty and responsible trading
Workplace pension
50% staff discount across our full product range
Regular team socials throughout the year
Direct support and development from our UK Stores Manager
Genuine opportunities for career progression as the UK business continues to grow