Senior Program Manager
Amazon
Senior Program Manager
Amazon
Sells products online and rents cloud computing
Amazon's External Fulfillment team in Mexico helps independent sellers grow their business on Amazon. We give them an in-house fulfillment solution: they ship directly from their own locations with Amazon's speed and reliability. Sellers get more flexibility in how they run their business and can offer products that don't fit traditional fulfillment models. Customers get more selection, delivered fast.
We are looking for a Sr. Program Manager to drive seller adoption and growth of External Fulfillment in Mexico. You will find out why the business is gaining or losing ground, turn those insights into a clear strategy, and deliver it through teams you do not manage, including Operations, Sales, Seller Support, Product, and worldwide central Program teams. Some of those teams have competing goals.
This role suits someone who builds structure where little exists. You form your own point of view from data, challenge current thinking when the evidence supports it, move between strategy and execution every day, and lead changes in direction when they are needed.
Key job responsibilities
- Diagnose business performance: break down growth, losses, and seller churn into their root causes. For example, identify what is driving changes in channel GMS and which seller segments are behind them.
- Turn insights into a multi-year adoption and expansion strategy for 3P sellers in Mexico, with clear goals, metrics, and milestones.
- Own and deliver multiple cross-functional programs end to end, from business case to launch to scale.
- Influence without authority: build alignment and secure commitments from partner teams with competing priorities.
- Challenge the current strategy with data and lead changes in direction when warranted.
- Build the mechanisms that run the business: metrics, dashboards, weekly business reviews, and standard operating procedures.
- Understand how business levers interact (seller selection, speed, cost, carrier performance, seller experience) and how they drive outcomes.
- Write clear narratives (business cases, strategy documents, business reviews) for senior leadership.
A day in the life
You might start the day digging into a drop in seller adoption in a key region. At midday you could be working through trade-offs with Operations and carrier partners on a new delivery offering. In the afternoon you might review a launch plan with Sales and Seller Support, then close the day refining a strategy document that changes how we approach a seller segment.
About the team
External Fulfillment MX sits within Amazon's Mexico 3P organization. The team does not execute directly: it sets strategy and delivers through partner teams across Amazon. We are a small, high-ownership team building a business that is new for Amazon.
- 5+ years of business development, account management, product management, project management, financial analysis and/or marketing experience
- Experience leading analysis, customer segmentation and/or product behavior analysis
- Bachelor's degree or above
- Speak, write, and read fluently in English
- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience working with multiple stakeholders at various levels and in different locales to drive alignment
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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