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Full-Time

Product Analyst

Community Management

Updated on 10/10/2024

Strava

Strava

501-1,000 employees

Fitness tracking and social networking platform

Social Impact
Consumer Software

Junior

San Francisco, CA, USA

This is a hybrid role based in our San Francisco office.

Category
Product Analytics
Product Strategy
Product
Required Skills
Python
Data Science
SQL
Tableau
Data Analysis
Requirements
  • 2+ years of experience in analytics, data science, or other quantitative domains, preferably in consumer-facing tech and/or a customer support environment.
  • Deep understanding of data pipeline concepts (e.g. ETL, scripting common analysis workflows).
  • Highly proficient with SQL and experience with Business Intelligence tools (e.g. Tableau).
  • Hands-on experience working with statistical programming languages (e.g. R, Python) for data wrangling and modeling.
  • Comfortable managing concurrent projects and meeting goals, even in the context of competing deadlines or priorities.
Responsibilities
  • Be the voice of the athlete through the lens of Community Management data, detecting trends in support channels such as forums and help requests and connecting those trends with product changes and business outcomes.
  • Identify levers in our athlete feedback that will help us understand how to move key engagement and revenue metrics and identify other future strategic opportunities.
  • Own critical reporting and exploratory dashboards and build the 'source of truth' for various internal consumers, including the entire company and the senior leadership team.
  • Support the optimization of our support ticket pipeline by both recommending proactive data tagging practices for tracking key trends and sizing opportunities to help prioritize the team’s resources.
  • Collaborate with the rest of the data organization at Strava (Machine Learning, Data Platform, etc) to collectively improve our technological craftsmanship.

Strava is a digital platform designed for athletes and fitness enthusiasts to record, track, and analyze their physical activities, from casual walks to professional races. Users can monitor various metrics such as speed, pace, and distance, and utilize unique features like performance comparisons and Relative Effort to gain insights into their workouts. Strava operates on a freemium model, offering basic services for free while charging for premium features, which include advanced training plans and detailed activity breakdowns. This platform also functions as a social network, allowing users to share their activities, connect with others, and discover new routes and clubs, creating a motivating community. Strava is compatible with most GPS devices and is accessible on iPhone, Android, and web apps, making it available to millions of athletes globally.

Company Stage

Series F

Total Funding

$151.9M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strava's recent partnerships with Bumble and TfL highlight its innovative approach to expanding user engagement and community building.
  • The introduction of AI-powered features like Athlete Intelligence and Leaderboard Integrity showcases Strava's commitment to leveraging technology for enhanced user experience.
  • New product developments such as dark mode, night heatmaps, and a family subscription plan indicate Strava's focus on continuous improvement and user satisfaction.

What critics are saying

  • The competitive landscape of fitness tracking and social networking apps is intense, requiring Strava to continuously innovate to maintain its market position.
  • The integration of AI features and new product developments may face technical challenges and user adoption issues.

What makes Strava unique

  • Strava uniquely combines fitness tracking with social networking, fostering a community that motivates and inspires athletes, unlike many competitors who focus solely on tracking.
  • The platform's freemium model allows users to access basic features for free while offering advanced analytics and training plans through premium subscriptions, providing flexibility and scalability.
  • Strava's compatibility with most GPS devices and its accessibility via iPhone, Android, and web apps make it widely accessible to millions of athletes worldwide.

Benefits

100% company paid benefits for employees and families

Flexible paid time off

$2,000 annual professional development stipend

Paid time off for volunteering

401(k) Plan with company matching

$1000 annual gear stipend

$500 annual gym reimbursement

Onsite fitness rooms with showers, lockers, and towel service

Weekly team workouts

Free yoga classes

Secure bike storage

Twice weekly dinner for those working late

Monthly happy hours

Dog days

Cell phone reimbursement

Snacks & stocked kitchens