Learning and Capability Partner

Job Description

Shape capability. Influence performance. Make learning matter.

Capability is about more than learning. It’s about helping people perform at their best. We're looking for a Learning and Capability Partner who can connect business strategy with the capabilities our people need to deliver it.

This isn't a traditional Learning & Development role. You'll become a trusted partner with our commercial leaders, National Sales Managers and In-Field Teams to understand where capability can make the greatest difference, diagnose the real performance need and create practical solutions that translate into stronger leadership, customer engagement and execution.

If you want to build capability that changes what people do, not simply what they know, we'd love to hear from you.

KEY DUTIES AND RESPONSIBILITES

• Partner with business leaders to understand strategic priorities, performance opportunities and capability gaps, translating enterprise IFT capability priorities into focused business capability plans and solutions.  
• Apply and embed enterprise IFT capability frameworks and priorities within the business, partnering with stakeholders to strengthen critical capabilities including insight-led decision making, customer planning, quality customer interactions and execution excellence.  
• Own and actively manage the capability plan for assigned business areas, balancing enterprise priorities with specific business needs and providing clear visibility of capability priorities, interventions, progress and impact.  
• Strengthen NSMs’ capability to lead, coach and develop their teams, enabling leaders to embed capability development within everyday performance conversations and field coaching.  
• Use business insights, performance data and stakeholder input to identify root capability needs and design practical learning interventions that address business challenges rather than defaulting to training.  
• Design and deliver engaging, high-impact learning experiences that translate strategy and capability frameworks into practical skills and behaviours that can be applied in-role.  
• Support business leaders to embed new capability through leader-led coaching, tools, practice and application before and after learning interventions, ensuring learning translates into sustained behaviour change and stronger execution.  
• Define and track meaningful measures for capability initiatives within the broader IFT capability measurement framework, gathering learner and business insights to assess adoption, behaviour change and business impact and continuously improve solutions. 
• Report any adverse event within 24 hours as per AbbVie’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to AbbVie’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

Qualifications

• Bachelor's degree in Business, Life Sciences, or a related field.
• Demonstrated impact in pharmaceutical sales, learning and development, or commercial operations roles, with a clear understanding of in-field team performance and customer engagement
• Ability to build trusted relationships with Business Unit Managers, NSMs and IFTs, translate business strategy into capability priorities, and influence at all levels
• Strong analytical and problem-solving skills to interpret business insights, performance data and stakeholder input to diagnose root capability needs and recommend practical solutions
• Demonstrated success in designing, delivering and embedding learning programs that drive sustained behaviour change and improved business outcomes
• Coaching and leadership development capability to strengthen NSMs’ ability to lead, coach and develop their teams, and to embed learning in everyday performance conversations
• Exceptional verbal and written communication, with excellent stakeholder management skills and a customer- and solutions-focused mindset
• Experience measuring and reporting on the impact of capability initiatives, including use of CRM systems, platforms and associated reports

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

Additional Information

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

WAYS WE WORK

• All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 
• Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html