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Tandem Health

AI medical scribe for clinical documentation

Project Delivery Lead

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeLeiden, NetherlandsNo salary listed

About the Job

Requirements

  • Experience in or with hospitals; a medical background is advantageous but not required.
  • A pragmatic and structured approach to ensuring implementations run smoothly and everyone knows what needs to happen.
  • Ability to consider the end user’s perspective, including usability, workflows, and how healthcare providers experience software.
  • Enjoyment of training users and willingness to be on-site when a new organization goes live.
  • Clear communication and ability to work with healthcare providers, operations teams, and IT.
  • Accuracy and attention to safety in complex healthcare environments.
  • Fluent spoken and written Dutch and English.

Responsibilities

  • Support end-to-end hospital implementations, including onboarding, training, and guidance during go-live.
  • Serve as the on-site point of contact and work with healthcare teams to ensure the product works well in practice.
  • Resolve issues quickly, distinguish operational from technical issues, and escalate when needed.
  • Promote active product use by working with key users and helping teams continue using Tandem.
  • Collect feedback systematically and relay concrete improvement points to the Product and Engineering teams.
  • Support safety and quality checks according to internal processes.
  • Work with commercial and support teams to make implementations successful.

Desired Qualifications

  • Experience introducing new products and/or systems in healthcare.
  • Familiarity with hospital electronic health record systems and documentation workflows.
  • Experience in acute care or multidisciplinary teams.

About the Company

Tandem Health

AI medical scribe for clinical documentation

Tandem Health builds an AI medical assistant for clinics across Europe. The platform embeds AI into clinicians’ workflows, with an AI scribe that captures the visit and generates notes, referrals, and summaries; a coding assistant that suggests ICD-10 and SNOMED codes; and a clinical decision support tool that provides source-linked answers from guidelines during the encounter. It integrates with more than 100 health record systems and operates in several European markets, with CE marks (EU MDR Class IIa), GDPR, ISO certifications, and European data hosting; audio from conversations is not stored. The company's stated goal is to restore presence in the consultation by letting clinicians focus on patients while the AI handles documentation and routine tasks, and to evolve toward a clinic operating system that manages patient flow and clinical tasks.

Company size
201-500
Company stage
Series B
Total funding
$159.5M
Headquarters
Stockholms kommun, Sweden
Founded
2023

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