All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Front Office

Hotel Guest ServicesUpdated on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A university graduate, or a Hotel Management/Hotel School diploma, is required.
Candidates should be freshers or have one year of experience in front-desk operations at an international hotel chain.
Candidates need excellent communication skills and the ability to interact and take initiative.
Candidates need the ability to lead and motivate the team.

Responsibilities

Provide effective support to the team so it can deliver effective and efficient services.
Respond to customer queries and resolve issues in a timely and efficient manner to ensure customer satisfaction.
Ensure the quality and appropriateness of customer service.
Maintain the Front Office log book and shift reports.

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Qualifications

1. University graduate / Hotel Management/ Hotel School Diploma.

2. Fresher or 1 year experience in International Hotel Chain in Front desk operations.

3. Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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