IT Support & Operations Engineer
Neura Robotics
IT Support & Operations Engineer
Neura Robotics
Cognitive robots with perception, manipulation, collaboration
Our central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 50 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context.
Single Point of Contact: Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks.
Windows, Mac & M365: Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra ID tasks, updates, and everyday troubleshooting.
Linux: Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics.
Peripherals & Printers: Set up, maintain, and troubleshoot peripherals and printers across the site.
Local Networking: Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention.
Smart Escalation: Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context.
Device & User Lifecycle: Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records.
Vendor Coordination: Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance.
Process & Documentation: Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns.
Completed IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university).
Several years of hands-on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments.
Working knowledge of Microsoft Entra ID and M365 administration (users, groups, MFA, licensing).
Experience with AD-joined Linux clients.
Comfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration.
Independent, structured way of working – you're used to being the only IT person in the room and know how to prioritise.
Fluent German and English, written and spoken (B2 or higher).
Willingness to travel occasionally to the Riederich headquarters for onboarding, alignment, or team events.
Cognitive robots with perception, manipulation, collaboration
Neura Robotics builds cognitive robots for industrial and service settings, combining perception, manipulation, and human collaboration. It develops both the hardware and the software stack for Physical AI, creating robot platforms like MAiRA, MAV, LARA and MiPA along with training infrastructure. The system works by integrating sensing, decision-making, and manipulation capabilities on a hardware-software stack that can be deployed in large-scale production, with the company planning robots fleets and NEURA Gyms for ongoing training and improvement. What sets Neura Robotics apart is its end-to-end approach to Physical AI, including a focus on mass production, an established global deployment plan, and a broad ecosystem of strategic backers and partners that support scaling and international expansion. The goal is to enable worldwide deployment of its robot platforms and associated training infrastructure, turning physical AI into widely available industrial and service automation.
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