General Manager - Ground Operations

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

As a General Manager, you will be responsible for overseeing the operations of all departments within your station. You will be responsible for managing the budget for your station, and will provide leadership for all management staff.

Ideal candidates will have at least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft. 

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

• Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service.

• Be responsible for the station’s budgetary and financial responsibilities and ensure accurate billing is submittedin a timely manner.

• Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations.

• Maintain working relationships with customers and provide prompt responses to service requests.

• Assist recruiting team with hiring and oversee on-the-job training and ongoing team member professional development opportunities.

• Observe and enforce all AGI and Airline safety regulations as well as company policies.

• Actively search for future business opportunities

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.

• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.

• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.

• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. 

• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.

• Fully understand AGI Health & Safety and Security policies. 

• Attend training courses as may be required by AGI.

Physical Requirements:

• General Managersmust be able to occasionally lift / carry / push / pull and move items 70 pounds (32 kg) or more and repetitively lift items weighing 40 to 50 pounds on raised surfaces. 

• Must be able to carry heavy items up and down narrow jetway stairs.

• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 

• Must be able to work in cramped or high places. 

• Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.

• Must be able to work outside in all types of weather, around jet and machinery noises.

Knowledge, Skills & Abilities:

• Good Communication Skills – General Managersmust be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.

• Customer Service Skills –General managers are the primary point of contact for airline customers and must have professional, courteous communication while resolving customer concerns. 

• Airline Regulation Knowledge – Display knowledge of applicable FAA regulations, including standard security program and OSHA regulations. Be familiar with GSE maintenance procedures.

• Computer skills: General Managersmay be required to use computer systems to track process completion, manage budgets, and produce reports. 

• Problem-solving skills: General Managersmay be called upon to troubleshoot issues during irregular flight operations. 

• Time management skills: General Managersmust be able to manage their time effectively and lead their teams to effectively manage time in order to complete tasks efficiently in a fast-paced environment.

Qualifications:

• Must possess five years’ progressive management experience,possess a bachelor’s degree in Business or a related field, or a relevant combination of business experience and educationPossess a valid driver’s license with a clean driving record.

• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

• Must complete ramp and SIDA training to obtain airport authority identification security. 

• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

• Preferred Qualifications - One+ year of relevant experience. 

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!