As the Learning & Development Manager II you will be responsible for all aspects of on-boarding and training for ZoomInfo customers.

We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.

What You’ll Do:

• Facilitate on-boarding and training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
• Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
• Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
• Provide professional development training to ZoomInfo employees quarterly. This includes developing content on a wide-range of topics and delivering trainings to interested employees.
• Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.

What You Bring:

• Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
• 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
• Excellent communication, presentation and organizational skills.
• Proficiency in MS Office and Google-Suite products. 
• 2+ years’ experience in Sales, Account Management, and/or Training

Preferred Qualifications:

• Proficiency with Salesforce (Lightning).
• Experience with learning management software.
• Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA

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