Senior Specialist @ The RealReal

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

As the Senior Fine Jewelry & Watches Specialist, you will oversee the facilitation of all Fine Jewelry & Watches (FJW) to optimize product quotas by performing the following duties. This is a production based role onsite in our ecommerce center.

What You Get To Do Every Day

Execute all aspects of the authentication process by accurately identifying colored stones and diamonds using GIA evaluation techniques as well as testing procedures used to determine precious metal purity.
Research fair market value and market demand of branded jewelry and watches.
Set list prices for branded and unbranded jewelry with direction and final approval from the Gemologist and/or Horologist.
Train all new Sr. Specialists and Specialists hired.
QC product from Specialists when being challenged on harder pieces.
Help manage the product sort on all received items.
Adhere to first in, first out methodology to ensure all consignments are prioritized and product flows according to plan.
Manage process flow of items awaiting price approvals.
Evaluate, authenticate, and price highest risk jewelry and watch pieces within the FJW room (larger gemstones, engagement rings).
Help facilitate interviews.
Gem identification experts to answer any questions for the rest of the team.
Provide training, tips/tricks, and presentations on all difficult gemstones.
Assist in the authentication process by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating quality of materials and construction

What You Bring To The Role

Minimum Requirements:

GG certification required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization

Compensation | Benefits | Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
Unlimited Discretionary Time Off (DTO) & 10 Paid Holidays

The expected salary range for this role is $62,400.00 - $66,560.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR9104 #LI-NC10 #LI-Onsite

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

6 month growth

1 year growth

2 year growth