Social & Community ServicesCommunity Outreach & Programs
About the job
Requirements
The candidate must align with CCV’s core values and staff fundamentals.
The candidate must support the vision and mission of CCV.
The candidate must be or become an active member of CCV.
The candidate must regularly attend worship with their family.
The candidate must actively participate in a CCV Group and consistently tithe.
The candidate must demonstrate maturity as a Christ follower.
The candidate must have customer-service experience of at least two years.
The candidate must have leadership experience of at least two years.
The candidate must have experience mentoring or leading others to Christ.
The candidate must be able to work a flexible schedule including Saturdays and Sundays.
Responsibilities
Model and communicate what it means to exceed guests’ expectations.
Plan and execute the weekend experience, aligning physical environments and volunteers to create a positive experience from street to seat.
Oversee volunteer recruitment, onboarding, placement, and training for guest services.
Recruit, vet, train, support, and shepherd serving team leaders and volunteers, helping them reach their potential.
Meet with volunteers regarding spiritual health and growth, leadership, and engagement in CCV.
Coordinate with team leaders to ensure adequate staffing for ministry areas and established baselines.
Use the Serve Toolbox within ROCK to schedule, train, and communicate essential information, development, and training.
Model positive, authentic, and caring behavior and communicate CCV’s vision.
Input weekly attendance from all services.
Ensure volunteers have the supplies necessary for their shifts.
Track ministry goals and objectives for the year.
Track ministry volunteer engagement and encourage Next Steps for team members.
Provide pastoral care, including weddings, funerals, baptisms, hospital or hospice calls, and baby dedications.
Use ministry resources to support members in the assigned ministry area.
Provide pastoral care to people in other ministry areas when needed as part of the team effort.
Develop relationships with key members and organizations in the region, including schools, business leaders, and city officials.
Encourage relationships between CCV volunteers and community leaders.
Encourage team members to progress through CCV’s Next Steps.
Work with the Associate Pastor to identify potential Neighborhood Group leaders and participants.
Desired Qualifications
A degree in Biblical Studies is helpful.
Experience working in ministry is preferred but not required.
Job Description
Essential Job Functions
Model and communicate what it means to “Create the Plus” (Exceed the guest’s expectation at all times)
Plan for and execute the weekend experience, aligning both the physical environments inside and outside and the volunteers to create a “WOW” experience from street to seat
Oversee volunteer recruitment, onboarding, placement and training of all volunteers within guest services
Recruit, vet, train, support and shepherd serving team leaders and volunteers, assisting them to reach their full potential in their areas
Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV
Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines
Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training
Model a positive, authentic and caring behavior and communicate the vision of CCV
Input weekly attendance from all services
Ensure volunteers have the necessary supplies for their shift
Track ministry goals & objectives for the year
Track ministry volunteer engagement and encourage Next Steps for all team members
Pastoral Care
Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications
Leverage the ministry resources to support members of your area of ministry
While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed
Community Relations
Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.)
Encourage relationship between CCV Volunteers and community leaders
Encourage members of your team to move through our Next Steps
Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants
Qualifications
Minimum Qualifications
CHARACTER & CHEMISTRY
Alignment with our CORE Values & Staff Fundamentals
Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.
Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority.
Radical Generosity – We steward all things with open hands. The God who owns it all, gave it all.
Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING.
Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.
Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.
Agreement with our CORE Commitments
Must support the vision & mission of CCV.
Must be/become an ACTIVE MEMBER of CCV
Must regularly ATTEND WORSHIP with their family
Must be an active participant in a CCV Group and consistently tithe
Demonstrated maturity as a Christ follower
Competency
Customer Focus – Dedicated to meeting the expectations of internal and external customers.
Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.
Drive for Results – Steadfastly pushes self and others for results. Is action-oriented and displays focus, passion & initiative. Takes appropriate action when something needs to be done.
Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses
Education & Experience
Minimum 2 years of customer service experience
Minimum 2 years of leadership experience
Experience mentoring or leading others to Christ
Able to work a flexible schedule including Saturdays & Sundays
Degree in Biblical Studies is helpful
Experience working in Ministry is preferred but not required
Additional Information
All your information will be kept confidential according to EEO guidelines.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.
General Information
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.