Platform Experience Special Project Intern

Responsibilities

TikTok Shop SEA is redefining shopping by bringing discovery, entertainment, and commerce into one experience. Across Southeast Asia, we work at the intersection of technology, content, business, and operations to build a trusted, engaging e-commerce ecosystem where users, sellers, creators, and partners can connect and grow. As the platform scales across SEA, we take on complex challenges across content, commerce, trust, and the differing needs of each local market, while driving sustainable growth in the ecosystem. You will shape the future of e-commerce in a region with sustained growth and strong long-term potential. In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. The Platform Experience team's main focus is to create and implement strategies that enhance the overall customer journey. We focus on strategic planning & initiatives that address customer pain points, improve satisfaction, & driving continuous improvements that align with the company’s goals and values. This role will be responsible to support coordination the team's projects & key initiatives, which are led by project owners and cross-functional leaders in their respective domains of payments, logistics & aftersales & other aspects which relate to customer experiences of the platform. The scope will encompass evaluating proposals from project owners, setting standards for performance and working with the owners to ensure business initiatives meet budget & return requirements. This role is a pivotal function for the performance of the team. A suitable candidate will need to have the ability to manage working with multiple cross function stakeholders, and teams to ensure projects & initiatives can be executed successfully. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Organize and support coordination of cross-departmental resources to define and support business growth activities. - Collaborate with our teams in Southeast Asia to conduct external analysis on market trends, customer behaviors, and competitive positions (e.g. market segmentation and opportunity sizing) to derive findings and recommendations. - Support evaluation of proposals & initiatives of project owners, and category managers to ensure necessary budget, returns requirements, and business rationales are met - Support on project planning, reporting, and promotion. This includes but is not limited to promoting projects, monitoring project progress, managing targets and budgets, controlling budget progress, and reviewing project results. - Projects are subject to business requirements. - Collaborate with other functional teams to promote the optimization of governance, strategy, data and product teams.

Qualifications

Minimum Qualifications: - Currently pursuing a undergraduate in a related discipline. - Strong analytical skills, with attention to detail, affinity with numbers, logical and problem solving skills and data-driven thinking with the capability of distilling information for insights & actions, expert on Excel & SQL. - Ecommerce experience with understanding of performance metrics, and industry insights Preferred Qualifications: - Having project management and stakeholder management skills, with experience in driving complex, cross-functional collaborations is strongly preferred. - Eager to learn and always up to take on new challenges. Experience in fast-changing working environments is strongly preferred. If you have any questions, please reach out to us at [email protected]

Job Information