UCSF

Public health sciences university in San Francisco

Medical Assistant 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$68.9k - $86k

About the Job

Requirements

The position requires flexibility to orient and work at all UCSF Medical Center locations.
Ability to understand and communicate effectively in English, orally and in writing.
Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
Knowledge of medical terminology appropriate to the responsibilities of the job.
High school diploma or GED certificate.
Prior experience in a medical office environment.
Certified Medical Assistant or equivalent combination of training and experience.
Basic Life Support card from the American Heart Association.

Responsibilities

Assist in delivering care to patients in an ambulatory multispecialty group practice, including personal care and nursing procedures and supporting positive care outcomes.
Perform assigned patient care and laboratory procedures in support of primary and specialty care services.
Perform routine clinical functions and document patient chart information, including vital signs, height, weight, pain screening, chief complaints, and current medications.
Assist patients in preparation for examinations and procedures, room patients, prepare examination rooms, and retrieve electronic medical records and X-ray studies.
Perform medication reconciliation in preparation for the provider.
Apply and remove casts.
Transport patients as directed.
Monitor patient flow, update the tracking board and Expeditor light system, and ensure X-ray films are available for patient visits.
Obtain specimens and perform simple laboratory procedures as directed.
Perform clinical activities accurately and in a timely manner.
Instruct patients in the use of crutches, canes, and walkers.
Document patient care activities, results, and patient-related communications in the medical record as appropriate.
Check medication supplies monthly for expiration and discard expired items.
Comply with Ambulatory Services and Medical Center infection control, safety, administrative, and clinical practice policies and procedures, including JCAHO/Title 22 requirements, and complete annual competency testing.
Communicate courteously by telephone according to Medical Center Telephone Standards and uphold House Standards.
Share pertinent information and observations with health team members and report problems to nursing staff or the appropriate supervisor.
Offer suggestions for clinic or practice operational improvements and work collaboratively with others.
Maintain clean, well-stocked examination rooms; order and maintain supplies and meet supply standards as directed.
Follow infection control procedures and policies for cleaning, disinfecting, and sterilizing equipment.
Complete refrigerator logs and daily AED checks where applicable.
Keep medication cabinets, needles, and syringes locked.
Follow department and Medical Center policies, procedures, and work rules; maintain patient and staff confidentiality; and adhere to required dress and identification standards.
Maintain open communication with health care team members, patients, and families; follow the appropriate chain of command and set priorities among work duties.
Start and complete work on time, follow sick and vacation leave guidelines, and maintain a safe, clean, and functional work environment.
Orient and train new staff.
Cross-train to front desk registration and call center duties.
Float across designated clinic pods, including sports, arthroplasty, trauma, hand, foot, and spine.
Prepare disability forms and assist with retrieving phone messages.
Adhere to applicable Medical Center and department infection control, health, and safety procedures, including annual safety training.
Follow Living PRIDE standards, including professional and respectful patient interactions, AIDET introductions, service recovery, managing delays and expectations, telephone and electronic communication standards, teamwork, cultural sensitivity, and privacy and security requirements for protected health information.
Act as an escort for patients or family members needing directions and demonstrate tact and professionalism in difficult situations.
Assume accountability for improving department or unit quality metrics and meeting organizational and departmental targets.
Keep work areas neat and orderly, remove or report broken equipment and furniture, dispose of litter, and follow designated flyer and poster placement rules.
Know the location of the Environment of Care Manual, correct or report unsafe conditions, and protect the physical environment and equipment from damage and theft.
Perform other duties as assigned.

Desired Qualifications

Graduation from an accredited Medical Assisting program.
Phlebotomy certification.
Three months of experience.

JOB SUMMARY

Under the direct supervision of the Orthopaedic Institute Practice Supervisor and Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the clinical staff and the physician leadership, the Hospital Assistant II assists in the delivery of care to patients in an ambulatory multi-specialty group practice. Work includes a variety of personal care and nursing procedures including assuring positive care outcomes. S/he will perform assigned patient care and laboratory procedures in support of the primary and specialty care services provided to patients within the practice. S/he is required to adhere to the Telephone and House Standards as adopted by the MedicalCenter. Exemplary customer service is essential.

REPORTING RELATIONSHIPS

Reports to Practice Supervisor/Manager.

REQUIRED QUALIFICATIONS

This position requires flexibility to orient and work at all UCSF Medical Center locations.
Ability to work in busy, team-oriented environment.
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
Ability to understand and communicate effectively in English both orally and in writing.
Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
Willingness to learn new task.
Ability to organize and effectively set priorities.
Knowledge of medical terminology appropriate to the responsibilities of the job.
High School Diploma or GED certificate.
Prior experience in medical office environment.

PREFERRED QUALIFICATION

Graduated from an accredited Medical Assisting program
Phlebotomy certification
3 months of experience

REQUIRED LICENSES/CERTIFICATIONS

Certified Medical Assistant or equivalent combination of training and experience
BLS card from the American Heart Association

POPULATIONS SERVED

Child

Adolescent

Adult

Geriatric

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
50	Y	Clinical Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints and current medications. Assists patients in preparation for exam and/or procedures. Rooming of patients. Prepare room for exam, i.e. pulling up electronic medical records and x-ray studies. Performs medication reconciliation in prep for provider. Performs cast application and removal. Transports patients as directed. Monitors patient flow in and out of the clinic. Updated tracking board and Expeditor light system (OI). Obtains specimens and performs simple laboratory procedures as directed. Performs clinical activities in an accurate and timely manner. Ensures that x-ray films are available for each patient’s visit. Assist with the instruction of crutches, canes, and walker ambulation. Documents all patient care activities, results, patient related communication and enter this information into the medical record as appropriate. Checks medications supplies for expiration on a monthly basis; discards when expired. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22. Completion of annual competency testing.
20	Y	Communication Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards. Ensures a professional and helpful working environment by upholding the House Standards as adopted by the MedicalCenter. Shares pertinent information and observations with other health team members. Identifies and communicates problems to the nursing staff or appropriate supervisor. Offers suggestions for change or improvement in clinic/practice operations Works in a collaborative manner. Being a team player is essential.
20	Y	Operations Maintenance Maintains clean, well-stocked examination rooms. Responsible for ordering and maintaining supplies. Maintains supply standards as directed by nursing staff or appropriate supervisor. Adheres to infection control procedures as outlined in the Infection Control Manual. Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment. Completes refrigerator log per Medical Center Policy. Ensures that medication cabinets, needles and syringes are locked Completes AED daily check (where applicable such as OI).
10	Y	Other Functions and Responsibilities Follows all department and Medical Center policies, procedures, and work rules. Maintains confidentiality in matters related to patients and staff. Follows House and Telephone standards as established by Medical Center (e.g., able to state the mission of the organization, greets customers, offers assistance, uses a friendly tone of voice) Demonstrates ability to work cooperatively with others. Maintains open communication channels with all members of the health care team. Communicates well with patients and families. Knowledgeable about and adheres to all applicable Medical Center and department specific infection control, health and safety policies and procedures, including annual safety training. Starts work at scheduled time and completes work on time. Follows guidelines on use of sick and vacation leave. Complies with dress code, including appropriate identification Maintains a safe, clean and functional work environment. Sets appropriate priorities among elements in work duties. Uses appropriate chain of command when applicable, e.g. problem solving, seeking information. Orientation and training of new staff. Cross train to front desk registration and call center. Covers various pods as a float – sports, Arthroplasty, Trauma, Hand, Foot, Spine and others as designated. Prepares disability forms. Other duties as assigned by supervisor. Assists with retrieving phone messages
100%

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways.Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

Budgeted Job Salary Range: 68904-86004

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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