Inbound Team Lead – Lead Development

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Inbound Team Lead, Lead Development APAC
Location: Kuala Lumpur

Reports To: Director, Lead Development – APAC

The Job

We're seeking an experienced Inbound Team Lead to manage and develop a high-performing Lead Development Representative (LDR) team. You'll be responsible for overseeing a team that manages and qualifies inbound leads generated through marketing campaigns, website inquiries, and other channels. This role ensures timely follow-up, accurate qualification, and smooth handoff of leads to the sales team, driving pipeline growth and revenue.

Key Responsibilities

Team Leadership & Development

• Manage, coach, and mentor Inbound LDRs to deliver exceptional results and outperform team objectives
• Conduct consistent individual check-ins, review call and lead quality, and assess performance against KPIs
• Establish and nurture individualized career development plans for LDRs to foster professional growth

• Oversee recruitment, onboarding, and ongoing training to ensure team development and success

Performance Management

• Track and analyze key performance metrics, including response times, conversion rates, opportunity creation, and overall target achievement
• Develop and implement performance improvement plans when needed to drive results

Inbound Lead Management

• Ensure consistent application of qualification frameworks (MEDDPICC)
• Ensure strict compliance with SLA response time standards across the team
• Collaborate with Marketing and Sales teams to improve lead quality and handoff processe

Technology & Tools:

• Ensure team proficiency with core tech stack: Salesforce, Outreach, Zoominfo, LinkedIn Sales Navigator
• Develop and maintain sequences and response templates for different inbound scenarios and buyer personas
• (Highly desirable, but not essential) Interest and curiosity with AI chatbots

Reporting & Analytics

• Track and report on lead conversion metrics, team productivity, and pipeline contribution
• Provide insights to leadership on trends and opportunities for improvement 

Quaification and Skills

• 3+ years managing team, and 3+ years as individual contributor in Lead Development, Sales Development, or Business Development. Experience in SaaS or B2B sales environments.
• Strong understanding of inbound lead management, qualification methodologies, pipeline management, and CRM and sales engagement tools
• Skilled in analyzing data to identify trends and optimize processes Familiarity with inbound marketing and lead generation strategies 

Leadership Qualities

• Leads by example, along with a growth mindset, high energy and positivity
• Comfortable delivering constructive feedback and having difficult conversations
• Empathetic, consultative leadership style that inspires trust among team members and stakeholders
• Strategic thinking: Ability to align team objectives with organizational goals
• Foster a culture of continuous improvement and team collaboration 

Marketing at AVEVA

At AVEVA Marketing, you’ll be part of a diverse global group of creative, strategic and digitally savvy thinkers and builders. Through integrated reputation, demand, engagement and enablement programs, we are at the very heart of advancing AVEVA’s mission to spark industrial ingenuity and drive responsible use of the world’s resources.

Whether you’re crafting world-class events and experiences or defining the go-to-market strategy for a particular region, industry or solution, you’ll be driving the success of AVEVA and our remarkable community of sellers, partners and customers.

You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.

Find out more: https://www.aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.