Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Medical Assistant 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMethuen, MA, USAIn-person

About the Job

Requirements

A high school diploma or GED is required.
A Medical Assistant Certificate is required.
One to three years of related work experience is required.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access, is required.
The ability to communicate clearly and effectively in written English with internal and external customers is required.
The ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers is required.
Working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations, is required.
The ability to collaborate in small teams to improve the immediate work group by offering ideas, identifying issues, and respecting team members is required.
The ability to provide professional, respectful, service-oriented customer care using active listening and problem-solving, and to remain calm in stressful situations, is required.
Competence in providing patient care to neonatal patients from birth to 6 months, youth from 6 months to 16 years, young adults from 16 to 30 years, middle-aged adults from 30 to 60 years, and elderly patients over 60 years is required.
The role requires exerting up to 50 pounds of force occasionally and up to 20 pounds frequently, and standing or moving for most of the shift.
Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

Deliver high-quality service to patients while contributing to the smooth functioning of practice operations.
Serve as a role model by supporting and training other Medical Assistants, MA student externs, and Practice Assistants, sharing knowledge, and recommending more effective use of resources.
Identify and resolve OSHA compliance issues, audit and maintain point-of-care testing, track test results, participate in practice improvement initiatives, and take part in small projects under the direction of the Manager or designee.
Greet patients and serve as a communication resource by asking appropriate questions, solving problems, collecting accurate information in person and by phone, prioritizing and communicating information to providers, responding courteously to calls and requests, and seeking assistance appropriately.
Greet patients and escort them to exam rooms; ensure the availability of x-rays, lab slips, medical records, and other relevant information; obtain vital signs, weight, blood pressure, pulse, and temperature; perform EKGs, injections, and/or phlebotomy; assist providers; perform departmental screening, lab tests, and specimen collection; and implement quality-control standards.
Assist with procuring medical records, ensure records and filed documents have appropriate patient identification, add medications to patient records in the EMR system, assemble records according to policy, and handle patient-information requests according to established guidelines.

Desired Qualifications

One to three years of experience as a Medical Assistant in a primary care setting is preferred.

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers.

Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description:

Essential Responsibilities:

The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively.
Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee.
Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.
Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.
Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.

Required Qualifications:

High School diploma or GED required.
Certificate 1 Medical Assistant Certificate required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1-3 years of experience as a Medical Assistant in a primary care setting.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Pay Range:

$22.05 - $29.68

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

About the Company

Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.

Company size: 10,001+
Company stage: Grant
Total funding: $5.4M
Headquarters: Boston, MA
Founded: 1996

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