Pathway Communications

Managed IT, cybersecurity, cloud services

IT Engineer Intern

System AdministrationConfirmed live in the last 24 hours

InternshipMarkham, ON, CanadaNo salary listed

About the Job

Requirements

Familiarity with Microsoft 365 and core concepts, including users, licensing, and Teams.
Basic understanding of Active Directory and group-based access.
Basic understanding of role-based access control and least privilege.
Comfort with Windows operating system fundamentals and troubleshooting.
Currently enrolled in IT, Computer Science, or Engineering, or a recent graduate.
Available for the internship term with a reliable schedule.

Responsibilities

Assist with Microsoft 365 administration, including users, groups, licenses, Teams, and SharePoint basics.
Support Exchange Online tasks, including mailboxes, shared mailboxes, distribution groups, and basic mail flow checks.
Help manage Active Directory accounts, groups, organizational units, Group Policy basics, and password resets.
Perform access provisioning using role-based access control, least privilege, role assignments, and group-based access.
Perform basic Azure tasks, including resource inventory, tagging, user access, and subscription and resource group organization as assigned.
Troubleshoot common issues involving login and access, email, Teams, device connectivity, printing, and VPN, depending on the environment.
Create and maintain runbooks, onboarding checklists, and knowledge base articles.
Assist with patching, maintenance tasks, and basic monitoring checks.
Escalate incidents appropriately and provide clear updates to stakeholders.

Desired Qualifications

Exposure to Azure, including Entra ID/Azure AD, subscriptions, and resource groups.
Familiarity with PowerShell, including basic commands and user management.
Understanding of security basics, including multifactor authentication, Conditional Access concepts, and password policies.
Experience with ticketing tools such as ServiceNow, OTRS, or Jira.
Certifications or coursework such as AZ-900, MS-900, SC-900, or equivalent.

IT Intern
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications

Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.

Key Responsibilities

Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment)
Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
Assist with patching/maintenance tasks and basic monitoring checks
Escalate incidents appropriately and provide clear updates to stakeholders

Required Skills (Must Have)

Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
Basic understanding of Active Directory and group-based access
Basic understanding of RBAC and least privilege
Comfort with Windows OS fundamentals and troubleshooting
Strong communication, note-taking, and willingness to learn

Nice to Have

Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
Familiarity with PowerShell (basic commands, user management)
Understanding of security basics: MFA, Conditional Access concepts, password policies
Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent

What You’ll Learn

Real-world administration of Azure + Microsoft 365 + AD
Operational processes: ticket handling, change management, documentation
Security best practices around access control and identity

Qualifications

Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
Available for the internship term with a reliable schedule

We encourage you to apply at [email protected]

About the Company

Pathway Communications

Managed IT, cybersecurity, cloud services

Pathway Communications provides IT and communications solutions for businesses, rooted in Canada, with offerings including Managed IT Services, Cybersecurity, data center, cloud, colocation, and connectivity (Voice, Data, Internet). It operates Tier III data centers in Markham, Toronto, and Montreal and supports clients with a global team across three continents, delivering services through a secure data center infrastructure backed by ISO 9001:2015, ISO 27001:2013, and SOC 2 Type II. The company differentiates itself with multiple high-standard data centers, strong certifications, and a global staffing footprint that enables secure, comprehensive services and a Canadian regional presence. Its goal is to help clients stay connected and operate securely through cost-effective, scalable IT and communications solutions that support growth and daily operations.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Markham, Canada
Founded: 1995

Recently Posted Jobs

Explore more opportunities at Pathway Communications

See more jobs