Front of House Lead

Step Into Leadership: Drive Success, Inspire Teams

As a Lead, your mission is to take ownership of specific areas within the store, ensuring operational excellence and driving commercial success. You’ll play a key role in creating a positive and collaborative work environment while embodying Nike’s values and ethics. By setting the standard for teamwork and performance, you’ll inspire your colleagues and contribute to an exceptional consumer experience.

Key Responsibilities Leadership and Team Management

• Team Oversight: Schedule employee shifts, assign duties, and provide clear direction and feedback during shifts.
• Role Model: Demonstrate best practices and set a high standard in your area of responsibility.
• Training and Development: Train and coach new employees, fostering their growth and success.
• Conflict Resolution: Address customer and employee complaints promptly and resolve conflicts within the team.
• Feedback Loop: Provide constructive feedback to both team members and management to improve operations and foster development.

Operational Excellence

• Store Operations: Support and manage store opening and closing processes in alignment with company procedures.
• Health and Safety: Ensure health and safety standards are followed and enforced.
• Equipment Maintenance: Inspect store equipment and communicate repair or replacement needs to management.
• Problem-Solving: Proactively address operational challenges to ensure a smooth and efficient workflow.

Fostering a Positive Environment

• Team Culture: Promote a positive work environment where employees feel supported and motivated.
• Collaboration: Build strong relationships with team members, encouraging open communication and teamwork.
• Customer Focus: Handle customer concerns with professionalism, contributing to a premium shopping experience.

What You’ll Bring to the Team

Qualifications & Experience:

• Proven experience in a similar leadership position, with a demonstrated ability to meet and exceed targets.
• Previous experience in coaching, training, and developing team members to achieve success.
• In-depth knowledge of the brand and the ability to embody and represent its attributes.

Skills & Attributes:

• A commercial mindset, with the ability to identify and act on opportunities to improve store performance.
• Excellent communication skills at all levels, with fluency in English (spoken and written).
• Flexibility and adaptability to meet the dynamic needs of the business.
• Strong relationship-building skills and a collaborative mindset.
• Proficiency with business systems and familiarity with the latest technology.
• Passion for learning, growth, and representing the Nike brand with enthusiasm and integrity.

Availability:

• Willingness to work weekends, evenings, and holidays as needed.

About Retailors

Retailors is more than a retail company. We create exceptional shopping experiences and set new standards in sport and lifestyle retail. As one of Nike's leading retail partners, we operate a growing international network of premium stores.

Our mission is to inspire athletes and delight customers through innovative retail concepts, passion for sport, and a high-performance team culture.

Why Retailors?

• Shape the future: We drive innovation through exceptional customer service, data-driven decision making, and continuous improvement.
• Global reach, local expertise: With locations across Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with local market knowledge.
• Performance and growth: We invest in our people through development programs, clear career paths, and international growth opportunities.
• Sport and lifestyle passion: We live the brands we represent and foster an energetic, team-oriented workplace.
• Exclusive benefits: Enjoy employee discounts across our Nike store network and special internal initiatives such as Friends & Family events.
• Retailors Academy: Access extensive learning opportunities and tools to support your career development.