Customer Success Director

Join Eulerity, a rapidly growing marketing technology company, where you'll act as a key strategic leader on our Customer Success team. This is a high-impact role with a clear and rapid growth path into senior leadership. We are looking for a dedicated and strategic Director of Customer Success to guide our clients, mentor a high-performing team, and directly contribute to our company's expansion.

Responsibilities:

• Lead, mentor, and develop a team of high-performing Account Managers, empowering them to manage a significant book of business while fostering a culture of excellence and proactive client service.
• Serve as the senior strategic partner for executive-level clients, diagnosing their business objectives and developing sophisticated, data-driven marketing plans to drive significant brand growth and revenue.
• Direct the strategy for client performance reviews, transforming complex data into compelling narratives that showcase value, identify new opportunities, and solidify long-term client relationships.
• Drive onboarding new brand clients, shepherding them through the configuration and launch process, exhibiting an ability to consistently communicate our value, and early identification and resolution of risks and obstacles
• Develop and manage processes and initiatives for user adoption, retention and expansion
• Educate clients on digital marketing best practices and how our platform can help them achieve business goals
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Partner with Marketing and Engineering on product feedback, new product features, client communication, among other things

Requirements:

• 5+ years of progressive experience in digital marketing, customer success, or account management, with a proven track record of managing complex, high-value client relationships.
• Experience managing digital marketing strategy for franchise systems or multi-location businesses is strongly preferred. 
• Demonstrated ability to manage and grow a significant book of business (e.g., managing monthly recurring revenue or large client budgets).
• 2+ years of experience managing a team
• Quick learner and ability to manage multiple priorities and projects
• Excellent communication skills with the ability to educate and train clients and users
• Very organized and keen attention to detail
• Strong analytical and creative skills
• Out-of-the-box thinker with problem-solving / consultative approach
• High energy and teamwork mentality is a must
• Excellent interpersonal and communication skills in English

Benefits:

• 🩺 Comprehensive benefits 
  • Medical
  • Dental
  • Vision
• 🏖️ Unlimited PTO
• 📈 401(k) match
• 🚆Commuter Benefits

Compensation: 

​​Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected range for this role is $100,000 - $130,000, commensurate with experience.