Contracts & Billing Support Officer

About the Hiring Group

RTI Health Solutions (RTI-HS), a wholly owned subsidiary of RTI International, is an independent and internationally recognized research organization. With offices in the US, UK, Spain, France, and Sweden, we provide healthcare consulting and research expertise to optimize decision making for pharmaceutical, biotechnology, and medical device products across the development and marketing lifecycle. Clients rely on our expertise, quality standards, and integrity to guide their product development and regulatory and market access strategies.

Our various practice areas include Value, Access and HEOR; Patient-Centered and Outcomes Research; Epidemiology and Biostatistics; Medical Communications; Global Business Operations; and Strategic Consulting and Growth.

We are seeking a Contracts & Billing Support Officer to provide administrative support across contract, legal, billing and related business operations. This opportunity is ideal for a highly organised, detail-oriented, proactive and responsive individual who is comfortable managing administrative processes, maintaining accurate records and following activities through to completion.

This coordination-focused role will support day-to-day contract and billing activities through accurate data entry, document management, status tracking and follow-up with internal and external stakeholders. A key part of the role will involve entering information into electronic contract request forms and client portals, as well as following up with clients and vendors regarding contract status and outstanding actions.

The successful candidate will also provide administrative support for billing and other operational activities as required. The role requires strong attention to detail, good organisational and communication skills, and the ability to manage multiple activities while maintaining accuracy.  The candidate should be comfortable working independently, managing priorities with minimal supervision, and ability to work hours aligned with Western European business hours to support collaboration across global teams and stakeholders.

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What You'll Do

• Provide administrative support across contract, legal, billing and related operational activities.
• Accurately enter and maintain information within electronic contract request forms, client portals and other business systems.
• Complete manual data entry within client systems and portals.
• Track contract requests, documentation, outstanding actions and status updates.
• Follow up with clients and vendors regarding contract status, required documentation and outstanding tasks.
• Coordinate with internal stakeholders to obtain the information and documentation required to progress contract-related activities.
• Support billing activities, including administrative processing, maintaining accurate billing information and following up on outstanding items.
• Maintain accurate and organised electronic records, trackers, documentation and correspondence.
• Respond to routine requests and queries from internal and external stakeholders, escalating items when appropriate.
• • Assist with other administrative and operational activities as business needs require

What You'll Need

• Bachelor’s degree and at least 1 year of relevant experience, or an equivalent combination of education and experience.
• Relevant experience in administrative support, billing, contract administration, legal support, business operations, project coordination, or a related environment.
• Strong proficiency in Microsoft 365 applications, including Excel, Word, Outlook and Teams.
• Strong attention to detail and the ability to complete data-entry and administrative tasks accurately.
• Strong organisational skills, with the ability to manage multiple priorities and follow tasks through to completion.
• Effective written and verbal communication skills, with the ability to communicate professionally with internal teams, clients and vendors.
• Comfortable working with electronic systems, databases, portals and administrative processes.
• Ability to work independently, use initiative and follow up proactively on outstanding activities.
• Ability to work effectively in a deadline-driven environment while maintaining accuracy and attention to detail.

Preferred Experience

• Experience supporting billing or invoicing activities.
• Experience in contract administration, legal administration or document-management processes.
• Experience entering and maintaining information within client portals, contract-management systems, financial systems or other electronic databases.
• Experience communicating and following up with clients, vendors or other external stakeholders.