About the Team

The Integrations Onboarding Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams, we enable Merchants to reach their revenue goals faster – acting as their technical consultant, we troubleshoot issues with precision and care. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA/BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, accurate, and quality-driven onboarding experiences.

About the Role

As a Technical Integrations Associate, you will be at the forefront of delivering a best-in-class onboarding experience for our Top Merchants. Working closely with teams across Onboarding, Sales, S&O, Product, and BizApps you will be responsible for owning key initiatives tied to team KRs, ensuring a seamless and magical onboarding process for our merchants. You will report to a Senior Supervisor on our Integrations Onboarding team in our Merchant Services organization. This role is expected to be hybrid and is required to be in the office at least 3 days a month (days are scheduled for the year), with additional availability to attend cross-functional events, expos, launches, etc. The core working hours are Monday through Friday 8 am - 5 pm MST. Availability to be “on call” during nights and weekends is needed to accommodate business needs.

You’re excited about this opportunity because you will…

• Lead and manage end-to-end projects and workflows tied to team KRs, ensuring they are executed with precision and excellence.
• Utilize technical expertise to oversee systems and product implementation and upkeep, ensuring that integration processes meet the highest standards of quality and reliability.
• Serve as the primary point of contact for Premium Onboarding and Sales teams, building and maintaining strong relationships through effective stakeholder engagement.
• Collaborate closely with cross-functional teams to gather requirements, troubleshoot technical issues, and ensure alignment of goals and objectives.
• Act as a technical liaison between Merchants and internal + external teams, translating technical concepts into clear and concise language for stakeholders at all levels.
• Utilize data analysis and visualization tools to track and report on the success of integration initiatives, providing insights for continuous improvement.

We’re excited about you because…

• You have a Bachelor’s Degree or applicable experience in Operations, Computer Science, Information Technology, or a related field.
• You have  3-5 years of professional experience in a technical role, with a focus on integration and onboarding processes.
• You are proficient in SQL, JavaScript, and other relevant programming languages.
• You have a passion for lean processes and automation
• You show strong program management skills with the ability to manage multiple initiatives simultaneously and drive them to successful completion.
• You have excellent stakeholder engagement skills with the ability to effectively communicate with external and internal teams at all levels.
• You are proactive and action-biased with a strong sense of ownership for assigned initiatives.
• You are familiar with the food tech industry and last-mile delivery operations.
• You have experience working with premier clients in a white-glove service capacity.
• You have previous exposure to online marketplaces, POS systems, and B2B partnerships.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.