Key Retailer Field Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.
• Identify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation.
• Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.
• Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.
• Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.
• Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.
• Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction.
• Drive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes.

Key Retailer Field Service Executive (CHEP Benelux)

About CHEP

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

About the Role

As a Field Service Executive (FSE) within the Key Retail team, you will play a critical role in managing and developing CHEP's relationships with key retail customers across BeNeLux. You will work in close partnership with a Key Account Manager (KAM), forming a dedicated customer-facing tandem responsible for delivering exceptional customer service, operational excellence, and commercial success.

While the Key Account Manager focuses on the commercial relationship and strategic account development, the Field Service Executive owns the day-to-day operational management of the account. You will act as the link between the customer, operations, supply chain, and internal stakeholders, ensuring that CHEP's assets move efficiently through the supply chain and are returned in a timely and cost-effective manner.

This role offers an excellent development opportunity for ambitious professionals who aspire to grow into a future Key Account Manager position. This role is focused on customer performance, operational excellence and relationship management. While it offers a pathway into commercial account management, prior sales experience is not required.

Key Responsibilities

Customer Account Management

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong working relationships with customer operational teams and distribution center stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.

Operational Excellence & KPI Management

• Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times.

Field Engagement & Distribution Center Visits

• Conduct regular visits to customer distribution centers and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Identify opportunities to drive growth, improve asset efficiency, reduce losses.

Cross-Functional Coordination

• Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

** YOUR MISSION ** – WHAT WILL YOU DO? *

In this role, you will:

• travel regularly across the Netherlands and customer locations as business needs require.
• Develop trusted relationships with customers and operational stakeholders.
• Consistently improve customer KPIs and operational performance.
• Drive actions internally and externally to ensure results are delivered.
• Work seamlessly with your Key Account Manager as one customer-facing team.
• Demonstrate the capability and ambition to grow into a commercial account management role over time.

** WHAT WE ARE LOOKING FOR **

• Strong command of Dutch & English
• Experience in a in customer service, operations, logistics, account support, retail, field service, supply chain or customer-facing environments is beneficial
• High-energy, ambitious individual with growth mindset
• Proactive, driven, independent, and accurate
• Ability to manage, monitor and improve customer KPIs, translating data insights into practical actions.
• Excellent communication and stakeholder management skills.
• Customer-centric and relationship-oriented
• Ability to manage multiple priorities and work effectively across different functions.
• Demonstrated agility and adaptability when dealing with change and ambiguity.
• Strong problem-solving skills and a hands-on approach.
• Strong team-player mindset with the ability to collaborate across functions and support colleagues to achieve shared goals.
• Curiosity to understand customer operations and identify opportunities for improvement.

** WHAT WE OFFER **

• Working hours of 40 hours per week
• A holiday allowance of 8% to be paid in the month of May
• A 13th month
• 27 days of annual leave
• A laptop
• A mobile phone with a corresponding contract
• A company car in alignment with the Car Policy (In case of a company car a temporary car will be provided at start)
• A net expense allowance of €158.83 per month worked
• A net compensation for telework of € 60.00 per month worked
• Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%). This pro rata the number of months worked at CHEP in the current fiscal year.

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Adaptability, Asset Management, Business Strategies, Communication, Customer Retentions, Customer Satisfaction, Empathy, Experimentation, Negotiation, Partnership Development, Relationship Management, Revenue Growth, Solutions Development, Strategic Planning, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].