Program Manager

The Program/Contract Manager serves as the contractor's authorized operational lead for the DHA Network Engineers and Specialists Support requirement. The role is responsible for managing performance of enterprise and MTF local-site IT support, touch labor, transition into the integrated EITSI support model, contract execution, staffing, reporting, risk management, quality control, and day-to-day Government coordination. The position ensures that network sustainment, deployment support, ticket discipline, change coordination, RMF/ATO technical support, and service-level performance are executed in accordance with the PWS, DHA direction, DoD/DHA cybersecurity and privacy requirements, and the Government-led centralized governance model.

• Serve as the contractor's principal management interface with the CO, COR, Government technical leads, DHA Network Modernization Branch, MTF stakeholders, EITSI, CSPs, GSPs, service desk, cybersecurity, and incumbent/successor contractors.
• Serve as the primary interface with DHA J6 leadership, to include leading the transition-in effort, including staffing ramp, CAC/GFE coordination, onboarding, training, GFI/GFE transfer, documentation review, historic data transition, network discovery coordination, and readiness to meet full performance requirements.
• Manage a distributed services model that balances centralized governance, high-level technical support, remote-first triage, on-site/near-site support, on-call rotation, and dispatch in accordance with SLA timelines.
• Own staffing execution for CONUS and OCONUS locations, including recruiting, retention, replacement planning, surge support, unstaffed-site coverage, reporting chains, and continuity during turnover or emergency operations.
• Oversee implementation of quality control, self-inspection, performance surveillance, issue prevention, nonrecurrence, and monthly reporting aligned to the QCP, QASP, MPR, CMR, Contingency Operations Plan, and other CDRLs.
• Ensure contractor support for Government-led RMF/ATO activities, including security configuration implementation, STIG/IAVA remediation coordination, scan-result delivery, technical documentation, network diagrams, hardware/software lists, and vulnerability remediation support.
• Drive enterprise change enablement, configuration control, incident escalation, ticket accuracy, time-per-task documentation, SLA performance, lessons learned, and continuous service improvement across the DHA ITSM environment.
• Maintain compliance with DHA onboarding/offboarding, CAC, key control, personnel security, contractor identification, NDA, CUI/PII/PHI, HIPAA, and Government facility access requirements.
• Prepare and brief operational status, risks, mitigation plans, schedule performance, staffing status, customer satisfaction trends, LAN/WAN performance, downtime, circuit changes, asset status, and Government action items.

• An active DoD Secret clearance is required for consideration.
• Bachelor's degree in information technology, Computer Science, Engineering, Business, Program Management, or related field; equivalent senior operational leadership experience may be considered where allowed by the solicitation and labor-category mapping.
• At least ten years of progressively responsible IT operations, network operations, infrastructure sustainment, service delivery, or program/contract management experience, including five years leading multi-site federal or DoD IT teams.
• IAM level III certification such as CISSP, CISM, or equivalent senior service delivery credentials.
• Demonstrated experience managing LAN/WLAN/WAN sustainment, enterprise operations, field services, touch labor, or distributed IT support across CONUS and/or OCONUS environments.
• Knowledge of DoD/DHA cybersecurity, privacy, and network operations policy, including RMF/ATO support under DoDI 8510.01, DoDI 8500.01 cybersecurity, STIG/IAVA remediation, CUI/PII/PHI handling, and HIPAA-related health information requirements.
• Experience managing ITSM-based operations, including incident, problem, change, request, asset, service-level, escalation, and reporting processes in ServiceNow or a comparable enterprise ticketing platform.
• Ability to lead staffing, schedule, quality, risk, transition, performance reporting, subcontractor coordination, and Government-facing communications in a Firm-Fixed Price services environment.
• Excellent written and verbal communication skills, including the ability to brief senior Government personnel, medical stakeholders, technical teams, and contracting officials.

Preferred Qualifications:

• PMP ITIL 4 Managing Professional/Strategist.
• Recent DHA, MHS, MTF, MedCOI, EITSI, DoD healthcare, or Defense Health Enterprise IT experience.
• Experience managing transition from site-specific support models to integrated enterprise services, including service standardization, process adoption, and measurable staffing efficiencies over time.
• Experience with OCONUS staffing/logistics, JTR travel controls, Overseas Housing Allowance assumptions, country clearance coordination, and theater-specific staffing risk management.
• Prior experience with SolarWinds/Orion, ARMIS, Ansible, ServiceNow, CMDB/ITAM, RMF/eMASS support, and SLA dashboards.
• Demonstrated ability to produce proposal-ready and contract-ready artifacts: transition plans, QCPs, contingency plans, staffing plans, monthly progress reports, escalation matrices, and performance improvement plans.

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.