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Capgemini

Global consulting, technology services, outsourcing

Workday Application Support Consultant - AMS

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 3 years of experience supporting Workday applications; the posting specifies 3–5+ years.
  • Experience supporting one or more Workday modules, such as Human Capital Management, Learning, Benefits, Payroll, or Projects.
  • Familiarity with Workday reporting, security, and business processes.
  • Experience managing incidents and service requests in an application support environment.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Provide ongoing support for Workday production environments.
  • Investigate and resolve incidents, service requests, and user issues within defined service levels.
  • Troubleshoot system errors and escalate complex issues when required.
  • Monitor integrations, scheduled processes, and data interfaces.
  • Support Workday releases, testing activities, and system updates.
  • Work with Workday support and third-party vendors to address technical and functional issues.
  • Support Human Capital Management, Learning, Benefits, and Projects modules.
  • Support employee lifecycle transactions such as hires, transfers, and terminations.
  • Maintain organizational structures and business processes.
  • Assist with benefits administration and payroll-related integrations.
  • Support learning administration, enrollments, and reporting.
  • Assist users with project-related transactions and reporting requirements.
  • Support user security administration and role assignments.
  • Assist with access reviews and audit activities.
  • Ensure compliance with organizational policies and established governance processes.
  • Maintain and enhance Workday reports and dashboards.
  • Support reporting requests from business stakeholders.
  • Assist with data validation and reconciliation activities.
  • Monitor and support Workday integrations and interfaces.
  • Assist with troubleshooting integration issues and data discrepancies.
  • Support testing activities related to Workday releases and system changes.
  • Assist with data loads and mass data updates when required.
  • Gather and document business requirements.
  • Support the implementation of approved system enhancements.
  • Participate in user acceptance testing.
  • Maintain support documentation and knowledge articles.
  • Recommend process improvements and opportunities to optimize Workday functionality.

Desired Qualifications

  • Workday certification or Workday Pro accreditation in Human Capital Management, Learning, Benefits, Reporting, Security, or related areas.
  • Experience supporting Workday integrations and interface troubleshooting.
  • Familiarity with Information Technology Infrastructure Library-based support environments.
  • Experience working with HR, Payroll, Learning, or Benefits business processes.
  • Exposure to Workday release management, testing, and change management activities.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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