Vice President, Institutional Client Services

Vice President, Institutional Services 

Singapore

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com

About the Team & Business Line: 

Fund Administration is Citco’s core business, and our fast growing Citco Institutional Services line of business is highly competitive . Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of the CIS Client Service Team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for our complex client base.

Your Role: 

• Establish professional relationships with clients and other key internal/external parties as required
• Drive strategic communication with clients and negotiate service level agreements (SLA)
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; Drive the coordination of new client integrations and existing client launches
• You will work closely with the Client Integration team and operations teams in the onboarding of new clients
• Particpate and assist with RFP documentation completion and facilitate presentation and demos to prospective clients
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Compile periodic board reports, Key Performance Indicators (KPIs) and scorecards for clients; Carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates in internal CRM tools
• Lead operational due diligence reviews and client visits
• Participate and lead projects in connection with the continuing evolution of the business
• You will work in partnership with the Executive Management team, facilitate in presentations to existing and prospective clients.
• You will visit clients regularly to evaluate service quality and identify client priorities.

About You:

• You have a Bachelor or master level degree in accounting, finance, economics or professional accounting designation 
• You have 5-7 years’ experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments 
• You have 3-5 years’ experience managing staff. 
• You preferably experience with private equity and / or real estate structures
• You have an understanding of the transaction and investment cycle of private equity funds

• You have an excellent grasp of Citco’s various technology platforms or the ability to learn quickly.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.