EpicCare Ambulatory Analyst 1

Summary

Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I's play an integral role in the design, implementation, training, and support of MyMichigan's Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to MyMichigan Health's policies, procedures, and business operations.

Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. By showcasing their established proficiency, they ensure the seamless functionality of applications and contribute to heightened operational efficiency. Application Analysts serve as intermediaries between end users, third-party entities, and the applications teams responsible for implementation and support.

Application Analyst I's exhibit an understanding of one or more applications or modules, solidifying their status as subject matter experts. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILIITIES:

(25%)* Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows.  Design and maintain content and key system controls (codes tables, master files, user's interfaces etc.).

(25%)* Trouble shoots problems and incidents.  Recommends innovative solutions.

(10%)* Plans, executes, and documents supporting evidence of application testing. 

(15%)* Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used. 

(15%)* Analyzes application capabilities to optimize its use within workflows. 

(5%)* Assists in cross training team members and users.

(5%)* Participates in additional projects including software updates and changes.

OTHER DUTIES AND RESPONSIBILIITIES:

Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications.

Understands fundamental functionality of application systems and diverse modules within the designated support area, utilizes foundational knowledge to navigate the system, develop and enhance workflows, and customize system configurations.

Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved.

Participate in the creation, testing, and upkeep of system applications.

Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines.

Utilize knowledge of primary application integration and transition points between primary application and third-party applications to troubleshoot and provide support.

Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution.

Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity.

Execute system updates and changes in accordance to IT incident and change policies and procedures. Including documentation of process, testing, and approvals. 

Effectively translate and communicate complex technical solutions across various groups to help drive informed decision making within the organization.

Participates in an on-call support rotation to address organizational urgent needs.

Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations. 

Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health.

Certifications and Licensures

N/A

Required Education

Associate's degree is required

Bachelor's Degree in IT, business, or healthcare field or Associate's Degree with three (3) or more years of work related experiences providing advanced application system support.

Other Information

EDUCATION, EXPERIENCE, TRAINING & SKILLS:

One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions).

Quickly learns new system functionality and keeps up to date with the latest application enhancements.

Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards.

Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications.

Demonstrates strong attention to detail to ensure system integrity and accuracy.

Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner.

Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements.

Flexibility to work in a dynamic and evolving healthcare environment, responding adeptly to new challenges and opportunities.

Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships.

Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations.

Displays ability to prioritize tasks based on their importance and urgency aligned with the organizations mission, vision, and values.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. 

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. 

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. 

Some exposure to blood borne pathogens and other potentially infectious material.  Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling.  May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary.  Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Staff Hired to Virtual Care Team: Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 20-50lbs., frequently (34-66% of the workday) lift 20lbs. and/or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) lift 10 lbs.