United Site Services

Rents portable sanitation, fencing, site services

Manager Field Operations

Vehicle Operation & DeliveryUpdated on Nov 10

Full-timeApple Valley, CA, USANo salary listedIn-person

About the Job

Requirements

A minimum associate degree from a two-year college or technical school, or an equivalent combination of education and experience, is required.
A minimum of five years of related experience and/or training is required.
A minimum of five years of proven leadership experience leading a diverse team to accomplish results is required.
Customer service, team building, organization, time management, communication, decision-making, and problem-solving skills are required.
Knowledge of proper cleaning and repair of company assets is required.
A valid Class C driver's license is required.
Experience with a multi-stop routing system and dispatch procedures is required.
Computer knowledge, including Navision, Microsoft Office, and routing/logistics software, is required.
Excellent written and verbal communication skills are required.
Knowledge of financial statements and experience managing a budget are required.
Knowledge of all company assets in inventory is required.

Responsibilities

Manage all operational functions at a branch.
Directly oversee dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and the shop.
Review paperwork, including manifests, routing tickets, and DVIRs, for completion and accuracy.
Monitor service levels and deliveries to ensure efficiency, and recommend measures to improve operational practices and customer care quality.
Work with other departments to ensure positive communication within the region.
Work with departments to resolve customer service and delivery issues, and coordinate asset transfers with Operations Managers at other branches.
Maintain staffing levels to meet customer and branch needs.
Analyze and report on operational activities, including service levels, routing efficiency, labor and overtime, and fuel.
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations.
Administer fleet Department of Transportation records, including log books and record maintenance.
Review and approve e-time punches before payroll processing, review and approve time-off requests, and schedule time off based on operational needs.
Administer the branch safety program and coordinate safety training with the Safety and Human Resources departments as needed.
Develop employees and conduct periodic performance reviews.
Create and maintain a positive, safe, and effective work environment.
Operate company vehicles and pull trailers with them.
Perform other duties as assigned.

Primary Purpose

The Manager Field Ops is responsible for managing all operational functions at a branch.

Essential Functions

Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
Work directly with other departments to ensure excellent/positive communication within the region
Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
Maintain proper staffing levels to meet and exceed customer and branch needs
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
Responsible for fleet DOT administration including, log books & record maintenance
Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
Responsible for employee development & conducting periodic performance reviews
Create and maintain a positive, safe, and effective work environment
Operate a variety of company vehicles
Pull trailers with company vehicles
Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications

Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
Minimum 5 years of related experience and/or training
Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
Customer Service
Team Building
Organization
Time Management
Communications
Decision Making and Problem Solving
Knowledge of proper cleaning and repair of those assets
Valid Driver License (Class C)
Have experience with multi-stop routing system and dispatch procedures
Computer knowledge (Navision, Microsoft Office and routing/logistics software)
Excellent written and verbal communication skills
Knowledge of financial statements
Experience managing a budget
Knowledge of all company assets in inventory

About the Company

United Site Services

Rents portable sanitation, fencing, site services

United Site Services provides portable sanitation, temporary fencing, and related site services across the United States. Its offerings include portable restrooms, hand hygiene solutions, restroom trailers, temporary fencing, roll-off dumpsters, holding tanks, and temporary power, rented to customers for temporary sites with end-to-end planning, delivery, maintenance, and pickup. It differentiates itself through a nationwide network of 120+ locations and a large equipment fleet, focusing on turnkey site solutions and growth via acquisitions and private-equity ownership to expand reach and capabilities. Its goal is to be a reliable, scalable provider of temporary site infrastructure that supports customers from planning through cleanup and grows through ongoing expansion and capital partnerships.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $1.2B
Headquarters: Westborough, MA
Founded: 1999

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