Underwriting Operations Team Lead

Why Jencap?We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

People Leadership & Service Management

• Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
• Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
• Conduct regular team meetings, coaching, goal setting, and performance reviews.

Systems & Process Ownership

• Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors.
• Troubleshoot system issues and maintain policy, reporting, and data integrity.
• Coordinate system updates, business requirements, testing/UAT, and enhancements.

Underwriting Operations & Projects

• Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
• Lead process improvements, audits, system implementations, and special projects.
• Support Bill It Now and related Underwriting/Accounting workflows.

Compliance & Vendor Management

• Partner with Jencap Compliance, Legal, carriers, and corporate teams on regulatory and operational requirements.
• Track and implement state and carrier changes related to rates, rules, forms, coverage, and underwriting.
• Oversee agent onboarding, appointments, program requirements, and escalations in partnership with Shared Services.
• Manage ODEN and other vendor relationships, including SOWs, service expectations, implementation, and issue resolution.
• Support carrier and regulatory audits and follow-up activities.

Phoenix & Trade Show Support

• Provide leadership oversight and occasional support for trade shows and other peak operational needs in Phoenix.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together.

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.