Coolbet

Online sportsbook, casino, and poker platform

Implementation Consultant

Technology & Systems ConsultingConfirmed live in the last 24 hours

Full-timeChicago, IL, USANo salary listedIn-person

About the Job

Requirements

Ability to train customers in targeted one-on-one sessions and guide them to set up and configure their accounts, migrate data, and advise on configurations and integrations.
Demonstrates product expertise, effective communication, motivation, organization, personable and persuasive demeanor.
Capable of consistently implementing accounts in 60 days or less.
Able to manage up to 35 concurrent implementations and take 15 customers live each month.
Proficient in using corporate tools to keep essential customer data organized and track interactions with customers.
Willing to become a subject matter expert in one aspect of the product and related recruiting activities, and support other Implementation Specialists including building out training materials.
Able to create urgency, instill confidence, and provide excellent customer service during the initial setup, provisioning and early adoption stage of the product.
Experienced in transforming and migrating customer data.

Responsibilities

Consistently and successfully implement accounts in 60 days or less
Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month
Be fully versed in corporate tools keeping essential customer data organized and tracking all your interactions with customers
Become a subject matter expert in one aspect of our product and the related recruiting activities, supporting other Implementation Specialists including building out training materials based on that subject
Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product
Successfully transform and import customer data

As an Implementation Consultant, you’ll train our newest customers in targeted one-on-one sessions help them setup and configure their accounts; prepare and migrate their data; and advise them in configurations and integrations. We count an implementation as successful when our customer’s account is set up, their team is trained, and they are confident in their use of our product to meet their goals. Implementation Consultants are product experts, effective communicators, highly motivated, organized, personable and persuasive.

Responsibilities

Consistently and successfully implement accounts in 60 days or less
Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month
Be fully versed in corporate tools keeping essential customer data organized and tracking all your interactions with customers
Become a subject matter expert in one aspect of our product and the related recruiting activities, supporting other Implementation Specialists including building out training materials based on that subject
Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product
Successfully transform and import customer data

About the Company

Coolbet

Online sportsbook, casino, and poker platform

Coolbet is the B2C online gambling platform of GAN Limited, offering sportsbook, online casino, and poker for real-money players. It runs on proprietary, in-house technology, with a team of over 50 odds compilers who design sportsbook products and set competitive odds. Revenue comes from gross gaming revenue, and the platform differentiates itself by displaying anonymized, real-time bet data so users can see and even copy what others are betting. The goal is to deliver a transparent, high-quality betting experience across Northern Europe, Canada, and Latin American markets by maintaining a clear, well-structured product and strong customer experience.

Company size: 201-500
Company stage: Acquired
Total funding: $8.4M
Headquarters: Tallinn, Estonia
Founded: 2015

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