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Wilson Bank & Trust

Independent bank delivering personalized financial solutions

Loan Servicing Manager

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLebanon, TN, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Three years of experience in bank lending, loan operations, or a related field is required.
  • One year of supervisory or leadership experience is required.
  • Knowledge of lending processes, documentation, collateralization, UCC-1 law, lien perfection, and deeds of trust is required.
  • A solid understanding of lending regulations, loan underwriting, audit standards, and risk management relevant to lending is required.
  • Proficiency with Microsoft Office and other standard software applications is required.
  • Strong analytical skills are required.
  • Effective written and verbal communication skills, including strong presentation skills, are required.
  • Interpersonal skills are required.
  • Attention to detail is required.
  • Critical thinking and problem-solving skills are required.
  • Integrity, honesty, professionalism, and a strong work ethic are required.
  • A commitment to service excellence is required.
  • The ability to work independently with strong organization and follow-through is required.
  • The ability to manage time flexibly and efficiently and prioritize workload is required.
  • The ability and willingness to work with purpose and urgency is required.
  • The ability to maintain confidentiality and discretion is required.
  • The ability to collaborate effectively with others to achieve business objectives is required.

Responsibilities

  • Lead and support the Loan Servicing team, fostering a supportive and growth-oriented culture.
  • Supervise, train, and mentor staff; identify professional development opportunities and provide ongoing performance feedback.
  • Encourage innovation, efficiency, and growth within the team to improve banking processes, manage compliance, and support high performance.
  • Manage the full lifecycle of loan servicing operations, including loan servicing, insurance tracking, escrow administration, and system reviews.
  • Oversee servicing functions, including payoffs, payment corrections, statements, and maintenance requests.
  • Investigate and resolve loan account discrepancies, including balance mismatches, call code errors, and posting issues.
  • Troubleshoot and correct system-related errors.
  • Process maintenance requests received through the ticketing system or internal communications.
  • Confirm timely and accurate posting of payments to loan accounts.
  • Respond to customer inquiries about servicing, payoffs, and account maintenance.
  • Document servicing processes and procedures, revising them as needed.
  • Manage system review checklists to verify compliance with internal policies and regulatory standards.
  • Monitor collateral insurance documentation and coordinate with third-party vendors for force-placed coverage.
  • Verify compliance with flood and hazard insurance requirements, including tracking and reporting.
  • Lead monthly insurance meetings to review procedures and resolve escalations.
  • Evaluate and improve force-placed insurance procedures, including integration with escrow fields and reporting impacts.
  • Oversee escrow account setup, analysis, and disbursements in accordance with RESPA and CFPB guidelines.
  • Verify timely delivery of initial escrow disclosures and annual analyses.
  • Manage escrow exceptions and shortages and coordinate with lenders on corrections.
  • Support internal audits and maintain documentation for SOX and BSA/AML compliance.
  • Collaborate across business units to facilitate seamless operations and alignment with strategic goals.
  • Maintain communication with lending, underwriting, and insurance teams.
  • Evaluate and optimize business systems and procedures to improve operational efficiency, identifying opportunities for refinement and innovation, including automation and AI-based document review pilots, and enhancing employee and customer experience.
  • Oversee internal controls, examination needs, and regulatory needs.
  • Participate in recruitment, hiring, and succession planning for key departmental roles.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations.
  • Attend training as requested.
  • Comply with federal banking regulations and laws, including consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
  • Participate in outside community activities as required.
  • Perform other duties as assigned.

Desired Qualifications

  • A bachelor's degree in a related field is preferred.

About the Company

Wilson Bank & Trust

Independent bank delivering personalized financial solutions

Wilson Bank & Trust is a community-focused bank that provides personal and business banking services. It combines the resources and reliability of a larger bank with locally attentive, personalized service. Its offerings include knowledgeable business bankers who tailor financial solutions, customized banking products, and robust online and mobile banking with cash-management tools to help customers manage daily finances and optimize cash flow. The bank differentiates itself by delivering fast, local expertise and support, backed by stability and technology, while leveraging its deep understanding of the local market. It also participates in programs for military veterans through the Association of Military Banks of America and the Veterans Benefits Banking Program. The goal is to be a trusted financial partner that helps individuals and organizations manage and grow their finances and business.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lebanon, PA
Founded
1987

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