Consumer Lender

The Consumer Loan Officer is responsible for gathering, analyzing and interpreting supporting information for consumer loan applications.  The position prepares Consumer loans for Approval, Counteroffers, Denials.  This position will ensure loans are compliant with loan policy, processes are followed according to procedures and exceptions are maintained within our risk framework.  This position supports and adheres to department lending policies and operational procedures consistent with overall company policies.

The pay range for this position is $26.54 to $39.81 per hour. 

DUTIES AND RESPONSIBILITIES:

Consumer Loans:

• Responsible for processing all new applications in a timely manner, including ordering and reviewing flood insurance, title insurance, hazard insurance, and preparing application for document preparation.
• Gather, analyze and interpret consumer loan applications and/or credit information for existing and prospective banking customers in order to process necessary file documentation.
• Create monthly reports from automated consumer loan system and Excel.
• Order and review flood certifications, title policies and appraisal requests.
• Provide assistance in the training of bank personnel on Consumer Lending related issues.
• Preparation and tracking of Adverse Action letters
• Quality Control review of Adverse Action packages
• Prepare and track decisioned loan follow up letters
• Answer questions from branch personnel regarding all Consumer Loan products, features, benefits, rates, application status, appraisals, flood certifications and title policies.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must remain up to date on all governing Federal and State consumer regulations as they relate to Retail Lending.

ADDITIONAL RESPONSIBILITIES:

• Adhere to Wheatland Bank Core Values
• Keep management informed of area activities and any significant problems
• Provide exceptional customer service to all customers, both internal and external.
• Represent Wheatland Bank in a Professional fashion to include; professional image, confidentiality, regular and consistent attendance, punctual.

POSITION CONTACT:

• Frequent contact with the Consumer Operations Manager to receive guidance and coordinate work assignments.
• Frequent contact with customers and prospects.
• Contacts involve varied or complex situations which require tact, judgment, and the ability to develop solutions to problems.

QUALIFICATIONS:

• High school diploma and/or equivalent experience in consumer or residential lending.
• 2-4 years previous lending experience.
• 2 years of experience in consumer lending focusing on policy and procedures recommended but not required.

KNOWLEDGE, SKILL, ABILITY:

• Requires a thorough understanding of all Consumer Loan Products including credit cards and knowledge of the regulations pertaining to interviewing an applicant and taking a credit application in person and/or over the telephone. 
• Must be self-driven, ambitious, and goal oriented, with strong analytical, underwriting, customer service, and sales skills.
• Will have strong leadership traits, work ethic, written and verbal communication and time management.
• Basic computer skills with proficiency in Microsoft Excel and Word.
• Must be accurate, punctual, dependable, and professional in appearance.
• Ability to relate to others and impart knowledge and information in a clear, precise manner is essential.
• Good math and organizational skills to ensure the maintenance of complete, accurate loan documentation and follow-up.
• Excellent communication skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.
• Ability to maintain strict confidentiality
• Ability to multi-task and handle complex tasks efficiently. 
• Strong analytical skills
• Strong attention to detail.
• Excellent customer service skills

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. 

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: up to 35lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.