AMHC Healthcare

Operates acute care hospitals in California

Admitting Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeWhittier, CA, USA$23 - $24.68In-person

About the Job

Requirements

A high school diploma is required.
A current Basic Cardiac Life Support (BCLS) certificate is required.
The employee must complete required annual requirements, including Employee Update, Health Assessment, PPD, Ethics Training, CPR, and any applicable professional certification.
The employee must complete departmental key competencies and mandatory updates.

Responsibilities

Register emergency room, inpatient, outpatient, and ancillary patients, compiling complete and accurate hospital records to support timely reimbursement.
Maintain patient flow and complete the admitting process promptly to assist with timely patient treatment.
Greet and assist customers and visitors in person and by telephone while representing the hospital professionally.
Demonstrate courteous, polite, friendly, and cooperative behavior toward others and participate in activities that promote customer satisfaction.
Answer telephones using approved department scripts and assist with call lights when assigned to nursing units, answering within five minutes where applicable.
Acknowledge patients, guests, and others promptly upon entering the department or work area.
Follow the organizational chain of command when notifying appropriate parties of patient care or service issues.
Follow hospital and departmental policies and procedures, and participate in performance and process improvement activities.
Suggest department or hospital-wide process improvements, intervene to correct patient or system problems, and notify the manager or director of actions and outcomes.
Complete required logs and quality controls, including crash cart, 24-hour chart check, narcotic count, and refrigerator logs, as applicable.
Follow dress code requirements, wear the hospital identification badge while on duty, and maintain neat, accurate, and legible work.
Maintain a neat work area and equipment, use Standard Precautions during patient contacts, provide a safe environment, and report safety issues and equipment failures.
Keep patient records, charts, hospital documents, and employee information confidential, and respect patients' privacy, cultural diversity, and dignity.
Prioritize work, manage time, report to scheduled shifts punctually, and follow required clock-in, meal-period, and departure procedures.
Identify and communicate opportunities to improve service or care, participate in committees that improve service and organizational processes, remain current in the professional field, and attend at least 90% of required meetings.
Use personnel and supplies cost-effectively and identify cost-saving strategies for the department or hospital.
Maintain productivity, prioritize activities, respond to difficult situations with self-control, make independent decisions, and seek assistance when appropriate.
Communicate clearly, listen actively, work with diverse populations in stressful situations, support the team approach, use constructive criticism to improve practice, and coordinate with other departments toward mutual goals.
Perform other duties or responsibilities as assigned.
Complete patient registration accurately and promptly, enter information into the computer accurately, perform pre-admission procedures, and complete patient discharge procedures.
Maintain admit and emergency room discharge logs accurately and completely.
Collect, log, and secure patient valuables according to procedure.
Estimate patients' financial responsibility, attempt collection where patients have financial liability, post payments, and issue receipts accurately.
Collect money from ancillary departments, issue receipts, and post payments accurately.
Complete in-house patient transfer and discharge procedures accurately.
Count and verify the departmental cash box daily at 1:00 p.m.
Obtain required patient signatures, witness them, and stamp forms.

Desired Qualifications

One year of experience in a hospital setting is preferred.

Overview

Under general supervision, the position is responsible for registering ER Patients, Inpatients, Outpatients, and Ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness. Greetings and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC-WHMC.

Responsibilities

Service

Demonstrates courteous, polite, friendly and cooperative behaviors toward others.
Supports and participates in activities that promote customer satisfaction.
Utilizes approved hospital scripts. Courteously answers the telephone utilizing approved script (department, name and "may I help you").
Assists in answering call lights when on the nursing units (includes ancillary and non-patient care personnel). Answers call lights within 5 minutes (nursing personnel).
Acknowledges patients/guests/others immediately upon entering the department/work area.
Communicates and follows the organizational chain of command for notification of patient care/service issues, when appropriate.

Quality

Policies/Procedures - Is aware of and follows all hospital and departmental policies and procedures.
Knowledgeable of performance/process improvement (P.I.) methodology.
Offers suggestions for department and/or hospital-wide performance process improvement. Intervenes to correct problems (patient & system) as they occur. Notifies manager/director of actions and outcome. Participates in the performance/process improvement process as a condition of employment.
Completes required logs and quality controls as per hospital/department requirements (crash cart, 24-hour chart check, narcotic count, refrigerator logs, etc).
Appearance - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
Safety - Keeps works area neat and maintains equipment in accordance with health and safety codes. Uses Standard Precautions in all patient contacts. Provides a safe environment for patient/family & visitors, and reports safety issues and equipment failures appropriately.
Confidentiality - Sensitive information including but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
Ensures that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.
Demonstrates organizational skills in the form of prioritization and time management.
Attendance - Employee reports to work each regularly scheduled workday.
Punctuality - Clocks in by the scheduled start time of the shift and is ready for work. Continues working until scheduled departure time. Leaves as scheduled without incidental overtime. Clocks out and in for meal periods.

Growth

Identifies and communicates opportunities to improve service or care.
Participates in hospital/department committees to improve service and streamline organizational processes.
Remains current in professional field.
Attends 90% of required meetings.

Cost

Ensures that personnel and supplies of the organization are used in a cost-effective manner.
Identifies cost saving strategies for department/hospital.
Productivity - Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.

People

Maintains required licensure, certifications, education & mandatory requirements. Completes annual requirements on time (Employee Update, Health Assessment, PPD, Ethics Training, CPR, and/or professional certification).
Completes departmental key competencies and mandatory updates.
Exhibits good communication and listening skills. Speaks clearly, actively listens.
Able to work with diverse populations (patient, staff, physicians) under difficult and stressful situations. Supports the team approach. Committed to Target 100 values.
Utilizes positive and constructive criticism to improve overall practice. Has a positive attitude.
Teamwork: Understands and supports the needs of individuals in other departments, works as a team to achieve mutual goals.
Performs any other duties or responsibilities that may be assigned.

Performs Registration Process

Courteously registers patients.
Completes registration process with accuracy.
Completes registration process in a timely manner.
Inputs information into computer with accuracy.
Performs pre-admission procedure with accuracy and completeness.
Performs patient discharge procedure with accuracy.

Maintains Admit, ER Discharge Logs

Records patients accurately in appropriate logs with completeness and accuracy.

Accepts Patient Valuables

Collects, logs and secures patient valuables for safe-keeping, following valuables procedure with 100% accuracy.

Calculates Patient Financial Responsibility, Issues Receipts and Collects Monies

Approximates patient's financial responsibility.
Makes collection attempt where patient has financial liability.
Posts payments, issues receipts with 100% accuracy.

Collects Monies from Ancillary Departments

Collects monies, issues receipts, posts payments with 100% accuracy.

Performs Patient Transfer Procedures/Discharge

Accurately completes in-house transfer/discharge procedures.

Verifies Cash Box

Counts and verifies departmental cash box at 1:00 p.m. daily with 100% accuracy.

Consents Signed, Witnessed and Addressographed

Consistently obtains necessary signatures from patients, witnessed and stamps forms.

Qualifications

Minimum Education: High School Diploma
Minimum Experience: 1 year experience in hospital setting preferred.
Required Certification/Registration: Current BCLS certificate required.

Compensation: 23 to 24.68 (USD)

About the Company

AMHC Healthcare

Operates acute care hospitals in California

AHMC Healthcare operates a for-profit network of acute-care hospitals in California, acquiring and managing community hospitals to deliver a wide range of inpatient, outpatient, and emergency services. Its facilities house diagnostic imaging like MRI and CT, with centers such as the Heart Center at Anaheim Regional Medical Center and programs for international physician training and community health education. The company grows by purchasing existing hospitals and integrating them into a regional network, leveraging local leadership and a broad California footprint, and it has been part of ApolloMed since 2018. The goal is to expand access to comprehensive hospital care across California, run a large, efficient hospital network, and serve Medicare and Medicaid patients through multiple facilities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Illinois, United States
Founded: 2004

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