Client Services Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Services Analyst

Location: Hong Kong | Hybrid

Get To Know Us:

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive!

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do: 

The Client Services Analyst provides comprehensive support for SS&C Advent to support Eze OMS/PMA clients in the Asia Pacific region, ensuring optimal use and performance of our financial software solutions.

This role involves resolving technical issues, providing functional guidance, and fostering strong client relationships.

• Serve as the primary point of contact for client inquiries, issues, and requests related to Eze Software products.
• Diagnose and troubleshoot technical problems, including software configuration, data integrity, and system performance issues.
• Provide functional support and guidance on various features of Eze Software platforms to help clients optimize their workflows.
• Escalate complex issues to senior support engineers or development teams as needed, and track their resolution.
• Document client interactions, solutions, and resolutions accurately in the CRM system.
• Conduct client training sessions and demonstrations of new features or functionalities.
• Proactively identify opportunities to improve client satisfaction and product utilization. Collaborate with internal teams, including product development and sales, to provide client feedback and enhance product offerings.
• Participate in client onboarding processes and assist with initial setup and configuration.
• Stay up-to-date with product releases, updates, and industry best practices
   

What You Will Bring:

• Bachelor's degree in Finance, Business, Information Technology, or a related field.
• 1-3 years of experience in a client-facing support role, preferably within the financial technology industry.
• Strong understanding of financial markets, investment management, and trading workflows.
• Excellent problem-solving and analytical skills with a keen eye for detail.
• Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
• Proficiency in troubleshooting software applications and understanding database concepts (e.g., SQL).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Experience with CRM systems (e.g., Salesforce) and ticketing systems is a plus.
• Fluency in English is required; proficiency in Cantonese is an advantage.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.  

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers. 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.