Practice Support Specialist
aptihealth
Practice Support Specialist
aptihealth
B2B2C virtual behavioral health platform
aptihealth · Clifton Park, United States · Full-time · Posted 2026-10-21
Salary: USD 45,760–52,000
Workplace: on_site
Department: Corporate
As a Practice Support Specialist, you'll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You'll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally.
This full-time, in-person role is based in our Clifton Park office. Days and hours are Monday–Friday, 8:30 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.
You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided.
This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.
About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.
At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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B2B2C virtual behavioral health platform
Aptihealth delivers virtual-first behavioral health care by partnering with health plans and health systems to serve their members, including children and adults. Care teams pair a dedicated therapist and prescriber, supported by a digital platform that tracks progress and adapts treatment, while offering patients access to digital tools. The service targets higher-acuity conditions such as severe depression, anxiety, and PTSD and coordinates care within existing healthcare organizations rather than direct-to-consumer outreach. Its goal is to expand access to effective behavioral healthcare by embedding coordinated, high-quality mental health services inside partner organizations.
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