Outside Liability Claim Representative

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$68,700.00 - $113,400.001LOCATION REQUIREMENT: This field position services Insureds/Agents in the Pittsburgh, PA area. The selected candidate must reside in the assigned territory.
*You will be issued a company vehicle for this position.*

As a Claim Rep, General Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, in-person inspections, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments. In this fast-paced, detail-oriented and customer-facing role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. Typically, this role services specialty accounts. You may provide training and coaching to less experienced claim professionals. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution. Typically, handles low to moderately complex liability claims which may include coverage disputes and contractual indemnity issues. Typically, this role will service commercial specialty accounts.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources, as appropriate.
• Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• May handle low complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Two years of property damage, bodily injury, or liability claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgement, make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology with demonstrated ability comprehend and analyze policy language.
• Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.
• Valid Driver’s License.