Area Manager Healthcare

The Area Manager Healthcare Australia is responsible for providing strategic and operational leadership for DNV’s NDIS certification and assurance activities in Australia, as well as other future adjacent positions within the healthcare sector. The role has end-to-end accountability for operational excellence, quality and technical integrity, resource planning, and financial performance of Healthcare Australia. This role ensures full compliance with any regulatory requirements (including but not limited to NDIS scheme), accreditation standards, and DNV policies and procedures, while driving continuous improvement, operational efficiency, and capability development across the team. The role also plays a key leadership function in stabilizing and evolving the Healthcare business in Australia in alignment with DNV’s broader strategy.

The Area Manager Healthcare Australia is managing managers, reporting to Director Healthcare in Life Sciences and part of the global management team Healthcare.

The successful candidate will be responsible for:

Leadership & Strategy

• Lead, develop, and set direction for Healthcare Australia, ensuring alignment with DNV Global Healthcare and regional strategy.
• Provide visible leadership to the Operations team, fostering a culture of quality, accountability, continuous improvement, and engagement.
• Act as a key member of the Healthcare leadership team, contributing to strategic planning, risk management, and business performance discussions

Safety, Health and Environment

• Execute and monitor leadership and HSE management in the unit according to the DNV HSE Policy and relevant instructions
• Plan, co-ordinate, support, follow-up and improve the HSE activities of the unit
• Ensure that annual HSE review is performed in own unit
• Challenge, facilitate, support and follow up the safety, health and environmental attitudes and behavior of direct reports
• Ensure that all direct reports have the required HSE training and personal protective equipment needed for their role

Operational Excellence & Quality

• Ensure effective delivery of the service portfolio, including but limited to, NDIS audits, technical reviews, reports, and certification activities in full compliance with:
  • NDIS scheme requirements
  • Accreditation requirements
  • DNV policies, processes, and guidelines
• Ensure audit data, reports, and records are accurate, complete, and maintained in relevant systems.
• Oversee timely and effective completion of technical reviews, providing guidance and input into auditor competency development where required.

People & Capability Management

• Lead workforce planning, resource allocation, and capability development for the Healthcare Australia team.
• Manage and oversee auditor qualification, competence management, and ongoing maintenance of accreditation requirements in line with DNV procedures.
• Coach, mentor, and develop team members, building leadership bench strength and succession capability
• Execute and monitor leadership and HR management according to the DNV People Policy and relevant instructions
• Plan, co-ordinate, support, follow-up and improve the HR activities of the unit
• Challenge, facilitate, support and follow up the performance of direct reports
• Challenge, facilitate, support and follow up the individual development of direct reports
• Execute the MIP process for all direct reports
• Execute and monitor the Pulse process in the unit
• Execute and monitor the salary review and promotion process in the unit
• Execute and monitor succession management process in the unit
• Ensure that the DNV Code of Conduct is understood and accepted by all direct reports

Market & sales

• Execute leadership and management in the unit according to the DNV Customer Management Policy and relevant instructions
• Plan, co-ordinate, support, follow-up and improve the marketing and sales activities of the unit
• Develop, monitor and achieve sales targets
• Develop sales strategy and tactical plans
• Explore opportunities to grow the business and expand the portfolio

Financial & Business Performance

• Execute and monitor leadership and management in the unit according to the DNV Financial, Commercial and Legal Policy and relevant instructions
• Plan, co-ordinate, support, follow-up and improve the financial performance of the unit to ensure long term sustainable operations
• Ensure and monitor accurate budgeting, accounting and financial reporting
• Ensure and monitor compliance with legal requirements as defined by DNV and local legislation

Quality

• Ensure effective implementation and oversight of customer complaints and appeals processes, including impartial review, root cause analysis, and implementation of improvement actions.
• Execute leadership and management in the unit according to the DNV Quality Policy and relevant instructions
• Plan, co-ordinate, support, follow-up the quality improvement work within the unit
• Ensure that the required competence and capacity is available to conduct the unit operations with the required quality, and that (where applicable) mandatory competence schemes are adhered to Ensure verification of quality of the work performed according to relevant standards
• Drive a strong customer focus to enhance satisfaction while maintaining impartiality and compliance.

Change & Continuous Improvement

• Initiate, lead, and implement operational improvement and change initiatives to simplify processes, improve efficiency, and enhance effectiveness.
• Proactively identify risks, improvement opportunities, and emerging regulatory or accreditation changes impacting Healthcare Australia operation.

Governance & Stakeholder Management

• Act as a key interface with accreditation bodies, regulators, customers, and internal stakeholders as required.
• Ensure strong governance, reporting, and transparency across all NDIS operational activities.

Experience, Qualifications and Skill:

• Bachelor’s Degree in relevant field
• At least 5 years of relevant/similar experience in NDIS, preferably in another Notified body
• Proven experience / responsibility for financial performance
• In-depth knowledge of the Certification Processes and Accreditation requirements
• Ability to use analytical data in order to monitor and drive operational performance
• Solution oriented mind-set with keen interest in proposing and driving change when required
• Proactive, analytical, organized with a good commercial mind-set
• Strong interpersonal and communication skills
• Good command of the English Language
• Ability to quickly understands and analyses complex issues and problems; comes up with sound and rational judgements
• Ability to interact and cooperate across other cultures
• High degree of resilience

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

• Wellbeing: DNV understands the importance of physical and mental wellbeing and aligned with our value of caring for our people, we have a ‘Be Well’ program in place.
• Bonus opportunity: We believe it is important to reward our employees with an annual discretionary profit scheme or sales incentive scheme – depending on your role.
• Insurances: DNV covers permanent employees for life and total permanent disability insurance as well as salary continuance insurance to safeguard you within our DNV Superannuation scheme.
• Parental and long service leave:  DNV has a generous parental leave and long service leave policy.
• Hybrid work: We offer a hybrid work model to foster our culture while providing you with working flexibility.
• Professional membership: We will support you with membership fees for your relevant governing body applicable to your position.
• Social activities: To foster our culture, we enjoy regular social get togethers. 

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.