Multimodality Field Service Engineer

Job Description Summary

As a Multimodality Field Service Engineer for Menya, Egypt, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Job Description

As a Multimodality Field Service Engineer for Menya, Egypt, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Key responsibilities/essential functions include:

• Perform system-level troubleshooting, installation, maintenance, and service repair needs on Patient Care Solutions (PCS) and surgery imaging solutions.
• Maintain daily interface with doctors and technicians on equipment status issues. Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintain tools and test equipment properly and ensure they are calibrated.
• Identify sales opportunities and communicate to commercial teams and assist in the growth and direction of business in his/her geographic area
• Work as a member of the local team to provide efficient and cost-effective delivery service to all accounts within assigned area.
• Ensure timely completion of Field Modification Instructions (FMI) and Planned Maintenance Services (PMS) inspections documentation for assigned accounts.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Desired Characteristics

• BSc in biomedical engineering or equivalent.
• Technical analytical skills
• 4+ years of field services experience. 
• Basic knowledge of patient monitoring solutions, anesthesia/ventilators and and/or surgery imaging solutions (C-arm). 
• Proficiency in English and Arabic. 
• Ability to work independently with minimum direction.
• High work standards and quality.  Initiative and motivation.
• Plans and organizes work effectively. 
• Excellent communications, listening and interpersonal skills. 
• Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs
• Valid driving licence

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Our total rewards are designed to fuel your ambition by providing the flexibility and support you need to turn your ideas into impactful realities. Our compensation and benefits align with what you'd expect from an organization of global reach and scale. You'll find yourself surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information