Lead 2 – Business Operations

Position Summary

The Manager, Business Management Operations (BMO) is responsible for the end-to-end execution of After Market Business opportunities, ensuring successful delivery from forecast through manufacturing, shipment, and revenue realization.

This role serves as the key coordinator across Sales, Field Service, Manufacturing, Supply Chain, Engineering, and Operations teams to ensure customer commitments are fulfilled on time and business objectives are achieved.

This is a player-coach management role with no direct reports. Success is achieved through strong leadership, influence, and cross-functional collaboration.

Responsibilities

• Own the end-to-end Forecast-to-Ship process for After Market Business opportunities, ensuring on-time delivery and revenue realization.
• Coordinate cross-functional activities across Sales, Field Service, Manufacturing, Supply Chain, Engineering, and Operations to drive successful execution.
• Translate customer and business requirements into clear manufacturing and operational plans.
• Co-work with Global operation team (manufacturing/supply chain) and ensure material readiness, manufacturing alignment, and shipment commitments are achieved according to schedule.
• Identify, manage, and mitigate operational risks while driving timely issue resolution and stakeholder alignment.
• Prepare clear and concise business updates, shipment forecasts, revenue outlooks, and executive-level reports.
• Support refurbishment, upgrade, and installed-base business activities by leveraging equipment knowledge and operational expertise.

Qualifications

Education

• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field.

Experience

• 7+ years of experience in Business Operations, Program Management, Supply Chain, Manufacturing Operations, Field Service, or related functions.
• Experience in semiconductor equipment, capital equipment, or high-technology manufacturing environments preferred.
• Experience supporting refurbishment, upgrade, or after-market business activities is highly desirable.
• Field Service or customer-facing operational experience is strongly preferred.

Skills

• Strong business acumen and understanding of operational execution processes.
• Business-level English communication skills, both written and verbal.
• Excellent stakeholder management and relationship-building capabilities.
• Strong project management and risk management skills.
• Proven ability to communicate complex issues clearly, concisely, and logically.
• Proactive problem-solving mindset with the ability to drive issues to closure through cross-functional collaboration.
• Strong reporting and analytical skills, including proficiency with Excel/PPT, CRM, or reporting tools.