Revalize

Provides CAD/PLM/CPQ software for FES

German Speaking Customer Support Associate with CAD 3D

Customer SupportConfirmed live in the last 24 hours

Full-timePoznań, PolandNo salary listed

About the Job

Requirements

Expertise using 3D computer-aided design systems such as Inventor, SolidWorks, TENADO CAD, or AutoCAD 3D.
Excellent written and spoken German and English skills.
Experience in customer service.
Ability to explain technically complex topics clearly through training and workshops.
Familiarity with operating, installing, and troubleshooting Windows software.
A technical background, such as training as a technical draftsman or experience in wood/metalworking, mechanical engineering, or architecture, is ideal.

Responsibilities

Provide customer service to company customers and teammates in accordance with company values.
Support incoming queries and issues related to proprietary software solutions.
Identify, evaluate, and prioritize end-user issues to ensure inquiries are resolved.
Follow established customer service and documentation standards.
Resolve first-level support requests and escalate issues as required.
Author, edit, and improve knowledge-base articles, FAQs, and functional documentation related to proprietary software, processes, and procedures.

Desired Qualifications

Working knowledge of Salesforce.
Understanding of networking topologies and protocols.

Job Description

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the company’s proprietary software solutions
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
Adhere to established customer service and documentation standards
Solve and respond to first-level support requests and escalate issues as required
Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Qualifications

Required Skills & Abilities

▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)

▪ Excellent written and spoken German, and English skills.

▪ Enjoyment of problem-solving

▪ Experience in customer service

▪ The ability to communicate technically complex topics in an understandable manner through training and workshops.

▪ Familiarity with the operation, installation, and troubleshooting of Windows software.

Ideally, if you have some technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.

Preferred skills and abilities:

Working knowledge of Salesforce
Understanding of networking topologies & protocols

Additional Information

All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

About the Company

Revalize

Provides CAD/PLM/CPQ software for FES

Revalize provides a software suite for designing, modeling, developing, and selling products, with focus on CAD, PLM, and CPQ tools used by Foodservice Equipment and Supplies (FES) companies. The CAD component helps engineers create precise 3D models, PLM manages every stage of a product’s life from design to disposal, and CPQ speeds up and improves the accuracy of quotes. The company runs a large product data platform with catalogs containing data for millions of items, enabling up-to-date pricing and information that supports faster, more accurate quotes. Revalize differentiates itself through its long track record (more than 30 years) and its strong, industry-specific data foundation, offering a trusted, end-to-end solution that links idea to cash and improves sales-to-production efficiency. The goal is to help businesses increase efficiency, cut costs, and speed up time-to-market by managing product data and workflows more effectively.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Jacksonville, FL
Founded: 2021

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