MMIS/MES Account & Delivery Leader

Conduent is seeking an experienced MMIS/MES Account & Delivery Leader to lead the successful delivery, management, and growth of our New Mexico Medicaid Enterprise Systems (MES/MMIS) engagement. 

This role serves as the primary client-facing leader responsible for operational performance, contract compliance, financial results, strategic client relationships, and account growth.

What You'll Do

• Serve as the primary executive point of contact for client leadership and key stakeholders, building trusted advisor relationships.

• Lead daily delivery and operational performance across the Medicaid Enterprise Systems program.

• Ensure contractual commitments, service level agreements (SLAs), key performance indicators (KPIs); regulatory requirements, security standards, and business objectives are met.

• Partner with operations, technology, product, system, and support teams to deliver contracted services and address performance risks.

• Manage client escalations, operational issues, service interruptions, corrective action plans, and risk mitigation efforts.

• Lead contract administration, including renewals, amendments, change requests, pricing discussions, and governance processes.

• Oversee quality assurance, continuous improvement, SLA reporting, SOC audits, Medicaid Waiver Financial Management reviews, and other compliance assessments.

• Lead disaster recovery and business continuity planning, testing, training, and documentation.

• Own account financial performance, including budgets, revenue, profitability, forecasting, expense management, and growth opportunities.

• Prepare and present executive business reviews, strategic performance reports, and operational governance updates.

• Lead, coach, and develop cross-functional teams while managing hiring, onboarding, performance, development, succession planning, employee relations, engagement, and retention.

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or a related field.

• Seven (7) or more years of progressive leadership experience in Account Management, Delivery Management, Operations Management, Government Healthcare, or related field.

• Demonstrated experience in Medicaid, MMIS, Medicaid Enterprise Systems (MES), Fiscal Agent operations, or related government healthcare programs.

• Experience managing large-scale government contracts and operational service delivery organizations.

• Strong knowledge of contract management, compliance programs, service level agreements, and operational governance.

• Proven ability to build executive-level client relationships and serve as a trusted advisor.

• Experience leading cross-functional teams across operations, technology, product, and service delivery organizations.

• Strong financial acumen with experience managing budgets, revenue, profitability, forecasting, and business performance.

• Excellent communication, negotiation, presentation, and stakeholder management skills.

• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint.

• Willingness to travel occasionally as required.

Preferred Qualifications

• Experience supporting Medicaid Enterprise Systems (MES) or Medicaid Management Information Systems (MMIS) implementations and operations.

• Direct Fiscal Agent operational experience.

• Experience leading SOC audits, compliance reviews, and regulatory assessments.

• Experience developing Standard Operating Procedures (SOPs), governance processes, and operational controls.

• Experience with large-scale system modernization, implementation, and transformation programs.

• Advanced degree in Business Administration, Healthcare Administration, Public Administration, or related field.

Why Join Us

Join a team supporting critical healthcare technology and services that help improve outcomes for Medicaid beneficiaries. You'll lead a high-impact government healthcare program, partner with executive stakeholders, drive operational excellence, and contribute to the growth of a strategic client relationship.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Hybrid work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $92,901-$120,650.