Accounting Shared Service Manager

Company Overview

Milo’s Tea Company is one of the fastest-growing beverage companies in the United States. Our culture and operations are built on the belief that we can make a difference in the world. That is why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world-class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

• We are the #1 and fastest-growing brand in the Refrigerated Tea Category in the nation.
• Our core mission: People and Planet First — doing good is good for business.
• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
• Our company is women-led and strongly committed to Diversity, Inclusion, and Belonging.
• We pledge 1% of profits annually to charitable giving.
• We are Platinum Certified in Zero Waste Manufacturing: recycling, reducing, and reusing 95% of waste at all facilities.

Why You Will Love Life at Milo's

You will collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they are doing.

As a People First company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the remarkable benefits offered include:

• Competitive salary
• 100% employer-paid medical premiums for associates and families
• Free Mental Health, Financial Wellness, and Legal Counseling benefits
• 401K with company match
• Company-paid Life Insurance
• Tuition reimbursement assistance
• Continuous learning opportunities
• Robust parental leave program
• Care Relief Fund to help associates in need
• Associate Assistance Program
• Paid volunteer time

Being a Culture Champion at Milo’s

• Wear the HAT (Hungry-Agile-Together)
• Work effectively with others
• Help our TEAm achieve safety, quality, and production goals
• Interact positively, be self-aware, avoid negative commentary
• Commit to outstanding attendance
• Conduct yourself respectfully with all Milo's TEAm members

Equal Employment Opportunity Statement

As a People First company, Milo’s is committed to uplifting our associates, customers, and fans no matter their gender, race, or creed. We invest in Diversity, Inclusion, and Belonging in all areas of our business ecosystem. We champion these efforts through partnerships, education, and events to support and celebrate our diverse workforce and networks.

If you require assistance or accommodation to participate in the job application process, please contact [email protected].

Responsibilities:

• Leads, develops, coaches, and manages the Accounting Specialists supporting Accounts Payable and Accounts Receivable.

• Develops a high performing team of AP/AR accounting specialists by setting clear goals and expectations, providing regular coaching, feedback, and annual performance reviews, supporting career growth, and building a culture of ownership, accountability, and cross-training

• Assigns and prioritizes daily work across AP and AR, balancing transaction volume, aging items, payment deadlines, deduction activity, and cash application, while monitoring workload distribution, staffing capacity, and cross-training needs to ensure business continuity and service-level performance.

• Oversees payment runs (ACH, check, and wire), confirming that approvals and payment timing align with vendor terms, cash availability, and working capital goals.

• Monitors individual and TEAm performance against defined operational KPIs to deliver working capital targets, preparing and communicating AP/AR KPI reporting, operational dashboards, and aging summaries to management.

• Establishes expectations for documentation quality, issue ownership, escalation timing, and stakeholder communication across AP and AR.

• Partners with Purchasing, Receiving, and budget owners to reduce invoice exceptions, improve purchase order compliance, and shorten the time from receipt to payment.

• Serves as the primary escalation point for significant vendor, customer, deduction, payment, credit, and invoice-related issues requiring management intervention.

• Oversees employee expense processing activities, including policy exception routing, documentation requirements, reimbursement timing, and accounting classification.

• Owns operational execution of AP and AR controls, including approval verification, segregation-of-duties expectations, three-way match validation, and documentation retention, monitoring control performance and partnering with Accounting and Finance leadership to correct deficiencies.

• Designs, documents, and enforces segregation of duties across AP and AR (for example, separating vendor and customer master data maintenance, invoice entry, approval, payment release, cash application, and bank reconciliation), and periodically reviews ERP user roles and access for conflicts, partnering with IT and Accounting leadership to remediate.

• Oversees AP and AR compliance activities, including sales and use tax treatment on invoices and unclaimed property support, in partnership with Tax and Accounting leadership.

• Leads AP and AR month-end close activities, including review of subledger activity, open-item status, accrual support, and reconciliations.

• Coordinates support for annual financial statement audits and compliance reviews, ensuring documentation and transaction support are complete, accurate, and timely.

• Escalates control concerns, policy exceptions, recurring process breakdowns, and high-dollar exposures that could impact financial accuracy, cash flow, or vendor and customer relationships.

• Develops and maintains AP and AR policies, procedures, standard operating procedures, and training materials.

• Identifies recurring root causes and leads process improvements to reduce manual effort, rework, and cycle time across AP and AR. Takes initiative to spot problems, propose solutions, and see them through to completion, using advanced Excel analysis to quantify opportunities and measure results.

• Supports automation, ERP enhancements, and systems initiatives impacting AP and AR shared services, including Sage X3 workflow, approval routing, and user security role configuration and testing.

• Upholds and leads participation in Corporate Responsibility initiatives, including Zero Waste and sustainability, social advocacy, and MMAD volunteering opportunities.

• This position has food safety responsibilities.

• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree preferred in Accounting, Finance, Business Administration, or a related field.

• 5 or more years of experience in accounting operations, accounts payable, accounts receivable, or shared services, including 3 or more years in a relevant functional area; or 3 or more years of experience with an advanced degree.

• Demonstrated experience managing direct reports required.

• Self-starter who takes ownership, spots problems early, and drives solutions to completion with minimal direction.

• Strong leadership skills, including coaching, developing, and holding a team accountable to quality and service standards.

• Proven experience managing high-volume AP and AR processes, including shared inboxes, workflow queues, aging reports, reconciliations, and operational KPI reporting.

• Hands-on experience designing, documenting, and monitoring internal controls, including segregation of duties, over AP and AR processes.

• Advanced proficiency in Microsoft Excel (pivot tables, lookup functions, and data analysis) for reconciliations, KPI reporting, and root cause analysis.

• Experience with Sage X3 is a plus; working knowledge of an ERP system is required.

• Experience leading process improvement, automation, or ERP/workflow implementation initiatives preferred.

• Excellent written and verbal communication skills for working with vendors, customers, auditors, and cross-functional partners.

Supervisory: This job has supervisory responsibilities.

Physical Demands: This job is sedentary. Reasonable accommodations may be made to enable individuals with different abilities.

FLSA Status: Exempt