Enterprise Customer Success Team Lead

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

💻 Product: Too Good To Go operates the world’s largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

📈 Scale:  We’re growing fast: Our community of 108 million registered users and 245.000 active partners across 19 countries, have together already saved 395+ million meals from going to waste - avoiding over 1 Million tonnes of CO2e! We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World’s Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

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Enterprise Customer Success Team Lead

Responsibilities:

This is a people manager role focused on leading a customer success team of Key Account Managers. You and your team will focus on creating value for our largest customers through growth opportunities, product innovation and more. 

As a Team Lead, you will report to the Country Director and play an important role in driving forward our mission of a world without food waste. Key responsibilities include:

• Being responsible for team performance from target setting and accurate forecasting, to driving KPIs and landing results, to coaching and capacity planning.
• Upskilling the team to excel at building and nurturing strong, impactful relationships with key customers to drive growth and revenue results.
• Being customer-obsessed to consistently learn from our partners about their food loss & waste goals, then drive value for a successful long term partnership 

You would be a great candidate if you’re:

• Concise in your pitch, curious in your analysis. You are an effective communicator and are persuasive with words as you are with numbers.
• Thrives in the face of a challenge. You navigate ambiguity well, and embrace it as an opportunity to learn. You aren’t afraid to experiment to chase outsized impact.
• Strategic in nature, resilient in execution. You won’t stop till we achieve our company’s vision of a world without food waste.

Requirements:

• 5-7 years in a revenue-generating role (sales, customer success, business development, partnerships) with a proven record of exceeding targets. Industry experience that translates well include: technology, marketplaces, and food/hospitality.
• 3 years of people management experience. Proven record of building and leading teams to achieve and exceed targets. 
• Polished, driven and detail-oriented professional with a humble and collaborative attitude.
• Experience with value-based selling and/or MEDDICC methodology.
• Experience collaborating cross-functionally with Sales, Marketing, Data, Operations teams, especially within a matrixed organisation, 
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• Experience with our tools is a plus (Salesforce, Looker, Slack, and G Suite).
• Full professional proficiency in both French and English is an asset. 

• WORK FLEXIBLY:
  • Enjoy hybrid working from our great offices, and at home
  • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
  • Health insurance and new RRSP matching in Canada!
• CELEBRATE & SOCIALISE
  • Coffee, snacks and fully-equipped kitchens.
  • Get to know our community with a monthly free Surprise Bag
  • Paid volunteer time through our Shareback volunteering programme
  • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!

We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email [email protected] with any accommodation needs.

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