Full-Time

Technical Support Engineer

Remote, United States

Posted on 5/14/2024

Vendr

Vendr

201-500 employees

SaaS buying platform streamlining procurement

Data & Analytics

Mid

Remote in USA

Required Skills
Communications
SQL
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Over 3 years experience in dynamic, multi-channel SaaS support environments
  • Exceptional communication skills
  • Empathetic, customer-first approach
  • Ability to translate technical concepts to varied audience
  • Experience in ERP systems, SSO, and IdP technology
  • Proficiency in writing and debugging SQL queries
  • Network and coding experience
  • Experience with tech stack including Intercom, Shortcut, Metabase, Interval, Snowflake, Auth0, and Fullstory
Responsibilities
  • Provide guidance and mentorship to front-line support representatives
  • Engage with customers to tailor solutions and boost product engagement
  • Deliver expert-level technical support for intricate and escalated issues
  • Stay abreast of all releases and updates of SaaS offerings
  • Contribute to cross-functional initiatives based on customer feedback
  • Build and maintain technical resources for support process
  • Collaborate with engineering and product management teams
  • Oversee support ticketing system and uphold SLA commitments
  • Contribute to internal and external training
  • Provide support leadership during system outages or large scale issues

Vendr offers a SaaS buying platform that simplifies the procurement process, utilizing data-driven insights and expert buyers to manage purchasing from discovery to renewal. The platform emphasizes fair pricing and has facilitated billions in SaaS purchases across 2,500+ suppliers.

Company Stage

Series B

Total Funding

$216.9M

Headquarters

Boston, Massachusetts

Founded

2019

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-22%

2 year growth

17%

Benefits

Unlimited vacation policy

Paid holidays

Paid sick days

Parental leave & flexible scheduling

Health, dental and vision insurance with 100% paid premiums

401k

Company equity

Performance bonuses

Wellness and mental health reimbursement budgets

Equipment budget

INACTIVE