EC Supervisor
Philips
EC Supervisor
Philips
Makes medical devices and personal health products
Job Description
This role is responsible for driving DTC e-commerce performance and delivering a seamless customer experience across the brand.com journey. Requires a data-driven professional who can leverage CRM insights to boost customer engagement and manage owned media channels effectively.
You will collaborate closely with cross-functional teams to ensure accurate product representations, efficient inventory management, and a seamless e-commerce experience that drives revenue growth.
Job Responsibility
Sales & Performance Management: Take ownership of e-commerce sales targets, developing and executing operational strategies, promotional campaigns, and site merchandising to drive revenue and conversion rates on the official website. Identify opportunities for improvement in e-commerce processes and analyze website traffic data to identify upsell and cross-sell opportunities, increasing average order value.
Customer Engagement: Independently or collaboratively conduct CRM data analysis. Develop and implement member lifecycle strategies and targeted campaigns to drive customer activation, retention, and lifetime value. Manage and optimize owned media channels, specifically the LINE Official Account, utilizing it as a key driver for sales conversion and member engagement.
Required Qualifications
- Education: Bachelor's Degree in Business Administration, Marketing, E-Commerce, or equivalent.
- Work Experience: 3+ years of hands-on experience in operating and managing a retail brand's official e-commerce website .
- Proven track record of driving e-commerce sales performance and achieving revenue targets.
- Practical experience with data analysis and activation that improved customer activity and retention.
Preferred Skills
- Strong commercial mindset with proven ability to execute e-commerce growth levers and turn insights into executable plans.
- Strong communication and cross-functional collaboration skills; ability to influence stakeholders with data-driven recommendations.
- CRM & Data Analysis (segmentation, campaign measurement, funnel/KPI reporting).
- Hands-on experience with 91APP / Line Gift platform.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.
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